eSolutions Manager

The eSolutions Manager is a results-driven, action-oriented professional who can independently organize and manage their workload while adapting quickly to change. This individual will have a strong focus on outcomes, a keen eye for measuring results, and the agility to adjust strategies as needed.

Success in this role requires excellent communication and presentation skills, a collaborative mindset, and a strong drive to deliver positive outcomes for both customers and Billtrust.

The eSolutions Manager will focus on increasing electronic invoicing and payment adoption among Billtrust’s customers, maximizing product utilization, and maintaining strong customer relationships. This role will partner closely with Account Management, Customer Success, Marketing, and other teams to support strategic outreach and identify upsell opportunities.

Performance will be measured by KPIs including value generated for Billtrust, customer satisfaction, ePresentment rates, ePayment rates, margin improvement, and revenue growth.

What You’ll Do:

• Conduct in-depth customer account reviews to identify opportunities for increased electronic adoption.
• Develop and deliver best-practice strategies tailored to each customer.
• Host independent customer meetings to present strategies and drive acceptance and participation.
• Coordinate marketing and product activities on behalf of assigned customers.
• Monitor success rates of initiatives, analyze results, and adjust strategies to optimize outcomes.
• Maintain regular, proactive communication with customers throughout all initiatives.
• Deliver eSolutions training programs (e.g., for new hires, Sales Bootcamp, Ascent, Summit).
• Initiate eSolutions discussions at key points in the customer lifecycle.
• Maintain and strengthen the eSolutions customer relationship to drive adoption and satisfaction.
• Identify and act on opportunities to grow eInvoicing and ePayments across Billtrust products.
• Report gaps in marketing collateral (e.g., messaging, imagery, new feature support) to appropriate teams.
• Document all activities thoroughly in Salesforce, Clarizen, Microsoft Suite, and other internal systems.
• Collect and analyze buyer data to segment audiences and optimize customer-facing messaging.
• Collaborate with internal and external stakeholders to recommend product enhancements that drive adoption.

What You’ll Bring:

• 3+ years of success in a client services marketing role (email, direct marketing, digital marketing, telemarketing, or project management).
• Strong verbal and written communication skills, with experience presenting complex programs to diverse audiences — from executives to end-users.
• Proven ability to manage multi-channel customer activation programs across multiple accounts simultaneously.
• Strong analytical skills with the ability to assess data, track results, and make informed adjustments.
• Demonstrated initiative, a strong sense of urgency, and an entrepreneurial approach, combined with disciplined, data-driven decision-making.
• Experience with Billtrust’s Billing, Payments, eCommerce, Reporting, and Interactive Marketing solutions is preferred but not required.
• Familiarity with tools such as Excel, Clarizen, Salesforce, and Microsoft applications is preferred.
• Bachelor’s degree in Marketing, Business, or a related field preferred.

The expected base salary range for this position is $60,000.00 – $80,000 annually.