Pumpkin is looking for an exceptional and dynamic Operations Associate who loves animals and believes pets are important members of a family. In this role, you will be reporting to our Operations Manager and will support our growing customer service and direct-to-consumer operations, working across our internal teams and third-party vendors to ensure a smooth and frictionless customer experience.

What You’ll Do:

    • Process day-to-day insurance policy lifecycle administration tasks in a timely manner and work with our internal teams to ensure a smooth and frictionless customer experience
    • Perform data entry tasks in an accurate, diligent, and timely manner
    • Provides support on questions relating to underwriting support services functions, operational guidelines, and processing requirements
    • Understand process interdependencies and perform quality audit on accounts
    • Create, edit, and maintain process documents, presentations, files, spreadsheets, databases, and financial reports
    • Efficiently use and provide feedback on tools, resources, and processes to support a highly productive team environment
    • Support the customer service team and product team with troubleshooting and feature development
    • Reference existing processes and system knowledge and experience to review situations, investigate matters through consultation and propose solutions to issues

What We’re Looking For:

    • Experience in a related business or operations role is required
    • Proficiency with productivity and task management tools like MS Office (Excel, Word) and G-Suite (Sheets, Docs, Slides)
    • Experience working in a fast paced, data-driven and agile environment
    • Excellent analytical and data management skills
    • Strong project management, problem solving and execution capabilities
    • Extremely detail oriented with excellent time management skills. You should be able to execute tasks by priority with limited supervision, managing a queue of multiple tasks that have both long-term and short-term deadlines;
    • Self-starter, self-motivated, customer-service oriented individual, capable of working both independently and in a cross-functional team environment
    • Strong written and verbal communication skills
    • You find enjoyment building structure and discovering insights from ambiguous environments

Bonus Points:

    • Prior experience with ticketing systems a plus (JIRA)
    • Prior experience with third party payment processes a plus (Stripe, Dwolla, Lob, CashPro)
    • Prior experience with customer service platforms (Gladly, Zendesk)
    • Experience in insurance or other regulated industry a plus or working in compliance or replying to customer complaints
    • Prior experience working with disputes or chargebacks
    • Ability to connect and build relationships with people at all levels of an organization
    • Experience performing internal or external audits

Benefits and Perks:

    • Comprehensive contributions to medical, dental, and vision for colleagues and dependents.
    • Generous PTO and Paid Holidays
    • 401k with company match
    • Pumpkin Insurance and preventative care for every pet in your family
    • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
    • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings, and much more!
The compensation for this position ranges from $19.00- $25.00 (hourly)
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