Operations Associate

The Revenue Operations team are experts at removing barriers, enabling growth, and ensuring Revenue has the right framework to move at the speed of progress.

Deal Operations are subject matter experts on deal processes, best practices, and sales systems.  The work we do optimizes revenue team member performance from opportunity to order.

Our ideal Deal Operations Associate will be process oriented, curious, creative, and able to move quickly while keeping focused on progressing deals from Opportunity to Order.

In one year you’ll know you’re successful if…

• You partner with sales representatives to understand deal context and assist with opportunity to order process; including
  • Opportunity creation and management
  • Quote creation, edits and approvals
  • Order booking preparation, submission, and issue resolution
• You serve as a point of contact for sales representatives to minimize friction at functional handoffs
• You facilitate communication and collaboration across key stakeholders, such as Revenue, Customer Success, Services, Legal, Finance/Deal Desk, etc. in support of an efficient and accurate deal process
• You proactively improve processes, tools, and automation to increase the effectiveness of deal processes
• You partner with the Enablement and Communications to supplement their efforts by sharing the message and coaching Revenue on systems and processes impacting the end-to-end deal lifecycle
• You have built trust-based relationships with Revenue teams to drive adoption of best practices and policies
• You prioritize your workload to maximize efficiency and drive appropriate urgency on deals
• You maintain a clearly documented record of requests and contribute to Deal Operations’ playbook so that actions are consistent and repeatable globally
• You effectively utilize domain and subject matter experts as points of escalation to clear deal impediments

Background like this helps…

• Able to solve problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Background in sales operations, support, and/or deal support, SaaS business experience preferred
• Salesforce proficiency required
• PubSector experience is a must
• Proven ability to build strong, cross-functional working relationships
• Excellent organization, attention to detail, and ability to execute on multiple deal impacting tasks simultaneously
• Excellent verbal and written communication skills; across multiple channels
• Demonstrated ability to effectively use active listening skills to understand other’s needs
• Always focused on doing what’s right for the business
• Sets goals and drives to completion
• Accountable for their actions and for related outcomes
• Shares success with others
• Highly productive with minimal oversight
• Microsoft Office and GSuite experience
• BA/BS degree or equivalent/equivalent work experience

Zone 1: $80,000- $105,000 – $125,000

Zone 2: $69,000 – $90,000 – $111,000