Engineering Manager

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables Managed Service Providers (MSPs) to harness unparalleled automation and efficiency.  We’re on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company’s core values and culture. If you believe you’re ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.

• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.
• Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities.

Benefits Quick Overview:

• Pay Range: $136k – $200k USD (Targeting midpoint of $170k USD) – Adjustable to Canadian markets
• Remote first: We are the PIONEERS of “work from home” – remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don’t sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity: This role leads a team of top notch engineers and the primary focus is to make our products even more awesome by guiding and empowering the team to build and invent.  You will facilitate the adoption of new technology and make a significant impact on our strategic direction.  In direct collaboration with Sales, Product, Customer Success and other teams, you will work hands-on to solve complex problems and remove roadblocks for your team.

The more of the following questions you can answer with Yes, higher is the likelihood about you being a great fit with our team:

Our Techstack:

• React
• Ruby on Rails, .Net
• PostgreSQL Database
• AWS, Kubernetes

What You’ll Be Doing:

• Oversee the execution of our functional roadmap, creating plans to enable efficiency and high productivity for the team
  • Identify potential risks and develop mitigation strategies to minimize project disruptions.
  • Recommend technical directions to your team and across the engineering organization
  • Communicate clearly and transparently the strategy, rationale, and progress within the team
• Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met.
  • Regularly provide comprehensive reports on the status of current projects, ensuring stakeholders are informed of progress, milestones achieved, challenges encountered, and any adjustments to timelines or resources.
• Foster a collaborative and inclusive team culture through team-building activities and regular check-ins.
  • Provide timely feedback and coaching to the team, investing considerable time to the career development of team members.
  • Participate in the hiring process and ensure new team members are properly onboarded
  • Address and resolve conflicts within the team promptly and effectively.
  • Ensure that the team adheres to company policies, industry standards, and regulatory requirements.
• Implement and promote continuous improvement processes to enhance team performance and product quality.
• Encourage innovation and support research and development initiatives within the team.

Must have skills:

• Exceptional management experience with a track record of delivering product features and growing and developing team members
• Hands on experience development software in web frameworks (React, Ruby on Rails, Symfony, Angular, Laravel, etc)
• Leadership Skills:
  • Ability to inspire and motivate the team.
  • Strong decision-making skills.
  • Capability to provide clear direction and set realistic goals.
• Project Management Skills:
  • Experience with project management methodologies (Agile, Scrum, Kanban)
  • Ability to plan, organize, and prioritize tasks
  • Ability to evaluate project scope and make recommendations for the optimal delivery
  • Proficiency using project management tools (JIRA, Trello, etc)
• Mentorship and Development:
  • Experience in coaching and mentoring team members.
  • Commitment to the professional growth of the team.
  • Ability to identify and nurture talent.
• Communication:
  • Ability to communicate complex technical concepts to non-technical stakeholders.
  • Ability to communicate strategic decisions to engineers
  • Able to collaborate with many other teams with a high degree of success

Nice to have skills:

• Experience working with Microsoft’s Graph API

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• 1 hour zoom call with Engineering Managers
• 1 hour technical zoom call with Engineers
• CTO Interview