As an Engineering Manager at Customer.io, you will…

  • Help define the structure and organization of the engineering department.
  • Mentor, nurture, and grow cross-functional teams of engineers.
  • Champion our culture. We strive to be inclusive, cooperative, and empathetic.
  • Recruit and hire new team members, with an emphasis on increasing our diversity.
  • Improve our processes, and identify gaps in how we work.
  • Work directly within your squads to create accountability for delivery timelines, promote healthy work culture, and ensure quality in new product features.
  • Be an advocate for our vision of a great product team: Product Management defines problems and outcomes, while Engineering & Design define the solutions.

We’re looking for someone who is…

  • Experienced as an engineering manager in the SaaS industry.
  • Ideally you’ve had an opportunity to manage your reports remotely, but this is not a requirement.
  • Genuinely excited about managing and developing people. While you started as an engineer, you’ve committed to management as your career path.
  • Has a strong technical foundation in database technologies, distributed systems, and scaling solutions.
  • Product-minded and has a proven track record of developing product-minded engineers.
  • Located in UTC -4 to -7 or willing to work during common North/South America hours.
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