Director, Clinical Quality and Safety

The Director, Clinical Quality and Safety will be responsible for designing and implementing quality and safety initiatives for Wheel’s telemedicine programs supporting chronic condition management and urgent care. You’ll ensure high clinical standards and enhance patient safety by identifying areas for improvement and spearheading quality improvement and quality assurance programs. Success in this role will require an experienced clinical quality leader who is astute at implementing quality programs and tracking patient outcomes in longitudinal care programs, while understanding the broader clinical contexts and the unique considerations of a telemedicine environment. It will also require flexibility and the ability to thrive in a fast-moving environment.

What You’ll Do

• Quality Improvement
  • Work closely with the rest of the clinical team to proactively identify key areas impacting overall quality and clinician performance.
  • Ensure appropriate scoping of options for remediation of process, platform, or system issues impacting quality and prioritize requests for remediation with cross-functional teams.
  • Collaborate with Network Operations as well as R&D (product, engineering) on improvements to enhance clinical quality and the efficiency of care delivery.
• Quality Assurance
  • Manage the Quality Assurance Committee (QAC) which evaluates clinician performance and ensures consistent quality across programs.
  • Build out existing Quality Assurance processes to support the growing complexity of care delivery at Wheel.
  • Oversee the chart audit process to assess and monitor clinical performance and identify areas for improvement.
  • Draft, periodically revise, and enforce safety policies and procedures to minimize risks during telehealth consultations.
  • Investigate incidents and implement corrective actions to prevent recurrence.
  • Escalate issues to Clinical Management and Wheel Health management team as appropriate.
• Metrics Tracking and Reporting
  • Identify key clinical outcomes, quality, safety, and efficiency metrics and work cross-functionally to institute tracking processes within the platform and programs.
  • Develop rigorous framework and best practices for client-facing quality reporting.
  • Collaborate closely with the Customer Success team on client reporting and QBRs on quality with respect to system/platform level and clinician level issues.
  • Serve as the clinical quality liaison with customers, identifying and collaborating on improvement opportunities and projects.

Who You Are

• Masters degree in healthcare related field required.
• Minimum 5 years of experience in healthcare quality management, telehealth experience preferred.
• Minimum 5 years of experience as a clinician directly caring for patients preferred.
• Demonstrated experience in developing Clinical Quality processes, metrics, and guidelines.
• Experience in clinical quality improvement methodologies.
• Experience managing projects from inception to completion.
• Strong interpersonal skills and the ability to effectively communicate across the
• organization.
• Expert in quality management tools.

Salary and Perks

Pay Range: $133,000 – 189,000 base compensation plus a leadership bonus.