Cyber Command Center Tech

In this role, you will be responsible for monitoring Amwell’s critical infrastructure with the Cyber Command Center (C3) team and responding to alerts and escalations from support staff. The C3 team monitors and maintains multiple web and cloud-based information systems. The C3 Technician will be introduced to the latest Information Technologies, with support from engineers across Hosting and Development teams. The C3 Technician will support 24/7 operations including daily technical routines, performing system monitoring and alert responding, trouble ticketing, joining cyber security operations, critical situation management, and incident response. The C3 technician will track and monitor utilization trends and perform tiered escalations as required, various other duties may be assigned.

Core Responsibilities:

• The C3 Technician will support 24/7 operations including daily technical routines, performing system monitoring and alert responding, trouble ticketing, joining cyber security operations, critical situation management, and incident response
• The C3 technician will track and monitor utilization trends and perform tiered escalations as required, various other duties may be assigned

Qualifications:

• Experience in a Network or Security Operations Center
• Ability to perform multiple tasks in a priority manner
• Understanding of SNMP and log-based monitoring
• Experience working with trouble ticketing systems
• Familiarity with principles of Incident Response
• Ability to learn quickly, follow procedures, and triage technical issues
• 1-2 years of hands-on experience with technologies including but not limited to; Solarwinds, Security Software and endpoint protection, VMWare, F5, Linux administration, SQL queries, and Docker Containers are desirable
• Ability to communicate clearly to technical and executive staff
• Needs to be able pass GOV clearance

Additional information

Job Level: S2