Customer Support Advocate – Remote

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

About The Role

The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.

On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities.

Responsibilities:

• Assist users in their entire experience across our dual-side marketplace.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
• Be proactive and work with our users to ensure exceptional service.
• Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
• Identify trends and provide constructive feedback to other employees and departments as necessary.
• Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
• Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
• Perform additional duties within the scope of a Customer Support Representative as required or requested.

Skills/Experience: 

• Minimum 1 year of customer service experience, including handling more complex customer interactions.
• Knowledge of CRM tools is preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
• We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
• Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
• Reliable & Punctual: You are an important part of our team, so excellent time management is expected.
• Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!
• Available full-time (40 hours / week):  We run a 7-day-a-week business, so weekend and holiday availability is required.

(Target Start Date: 9/8/2025)