Our Customer Success team is extraordinary. Empathetic, hard working, and focused on partnering with our service professionals. Our success is their success. Our team of entrepreneurial, enthusiastic and client-focused team members are the “human face” of Housecall Pro, helping our service professionals to operate and to grow their businesses.
As an Onboarding Specialist, you will be responsible for the onboarding and long term success of our enterprise customers’ accounts. You are a great communicator who is comfortable taking on complex projects with a diverse set of stakeholders. You believe that great isn’t good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You will use your experience to be a true consultant for small businesses in the home services space.
What you’ll be doing / expectations:
- Own customer relationships during initial onboarding phase for new key accounts (i.e. account activation and transition, adoption and product utilization, relationship building, delivery of product and service value)
- Handle long-term support requests for training and coaching for all key accounts (post onboarding)
- Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
- Develop, prepare, and nurture our Pros for advocacy
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Organize details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor’s degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
Preferred Qualifications:
- Bilingual preferred (English/Spanish)
- Proven success in working with cross-functional teams and building strong relationships internally and externally
- Established credibility with service professionals in HVAC, plumbing, electrical, carpet cleaning, and/or maid specialties
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Applicants must be currently authorized to work in the United States on a full-time basis.
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $23.99-$28.21/hour (includes base plus bonus).
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