Customer Success Manager

Customer Success Manager, New York, NY (Hybrid)
Build Your Career | Have Fun | Make a Difference

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

About the Role:

We are seeking a highly motivated Customer Success Manager to drive client satisfaction, retention, and growth of SMB clients using our payment & workforce management solutions to scale their business globally.  The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment, with experience preferably coming from Fintech/SaaS. The Customer Success Manager should possess high-level organizational skills and business development acumen to drive engagement with respective stakeholders. 

This role will be based in our New York, NY office.

What You’ll Do:

• Managing and strengthening high value client relationships to achieve retention targets
• Persuading clients of the benefits of managing their workforce in the Payoneer family of products
• Reviewing and proposing process improvements that drive client retention and market penetration
• Maintaining all activities within our CRM systems
• Working with internal teams to deliver results for customers

What We’re Looking For:

• 4+ years of account management, business development, or relevant experience in HR Tech/Fintech/SaaS
• Bachelors Degree
• Strong written and verbal communication skills
• Genuine comfort with phone-based sales and holding a quota
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs, and drive results
• High level of organization and focus and ability to work under pressure
• Desire to drive meaningful organizational change

Not a Must, but a Great Advantage:

• Experience in Payments or Banking industry
• Experience with Workforce Management solutions
• Experience using Salesforce or a similar CRM system

 What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family – check out Our Values and apply today! 

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

 The annual base salary range for this position is: $100,000 – $115,000.

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