Account Manager

• Present the Lark solution/demo to potential client groups and employers, serving as the Subject Matter Expert (SME) representing Lark
• Demonstrate deep product knowledge to identify customer opportunities for driving long-term value
• Build and drive a strategic plan with each client, executing through your strong relationships with executive stakeholders and key decision-makers
• Become a trusted advisor with your customers, helping them achieve their business/well-being objectives
• Proactively monitor customer engagement across core metrics and understand the “next best action” based on data trends
• Understand and demonstrate key value drivers, anticipating expansion and renewal needs within the customer base
• Collaborate with various internal Lark teams to ensure client contractual requirements are met
• Address day-to-day client concerns

What You’ll Need

• Experience in the Health-tech industry serving PBM’s and Health Plans
• Proven track record of expansion within existing accounts
• Experience in B2B or B2B2C Account Management/Customer Success
• Excellent communication and interpersonal skills
• Ability to work creatively and analytically in a problem-solving environment
• Strong analytical and problem-solving abilities
• Understand how to use data and how it tells a story
• Ability to manage multiple competing priorities
• Strong project management experience
• Ability to travel up to 20% of the time

Working at Lark