Customer Success Manager

We’re hiring an experienced and seasoned Customer Success Manager who serves as a trusted advisor, thought leader, and revenue generator to manage and grow Eppo’s existing customers. Individuals who excel at this role are able to manage multiple stakeholders (internal and external), create clear roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer’s business needs and goals. They understand the balance between meeting our customer’s goals and expanding Eppo’s value.

What you’ll do

• Responsible for an annual ARR growth and logo retention rate
• Manage a mix of customers (25-30) at various stages of the experiment/data maturity curve
• Own the end-to-end customer journey, from onboarding to renewal/expansion, and grow existing relationships
• Develop an engagement and success plan for each customer
• Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy
• Lead and own renewal and expansion initiatives to fruition
• Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams

What you’ll bring to the team

• Track record of meeting or exceeding ARR growth and logo retention rates
• Successfully managing and navigating strategic accounts with multiple stakeholders to expand value
• Leading and owning renewal and expansion conversations to completion
• Taking the initiative to create or build customer materials with high attention to detail and polish
• Nice to have:
  • You have previously worked in an early-stage company, and you know how to navigate in a fast-paced environment and be successful
  • Experience cross-selling products
  • SQL experience
  • Strong knowledge of the data ecosystem

At Eppo, we are committed to creating an equitable and inclusive workplace, offering competitive compensation, and fostering a culture that encourages entrepreneurship and growth. The typical compensation for this role ranges from $120,000 – $160,000 base with variable component ranging from $50,000 – $60,000, depending on experience. This role also offers accelerators above 100% quota accomplishment.

Benefits & Perks

• Competitive Salary & Equity: We aim high, targeting the 75th percentile for all roles.
• Growth & Autonomy: Small team, big impact—grow alongside us!
• Medical, Dental & Vision: 100% coverage for US based employees, 75% premium coverage for dependents.
• 401(k): Available through Human Interest (no match right now).
• Learning & Development: $500 yearly for L&D resources.
• Unlimited PTO: Recharge with at least 5 weeks off each year!
• Remote-First: A fully distributed workforce within the US and Europe.
• Company Offsites: Two per year for collaboration and team fun!
• Paid Parental Leave: 16 weeks for birth-parents, 12 weeks for non-birth parents.