We’re looking for a motivated Customer Success professional to join our team as a Customer Success Manager for the Food & Beverage+ verticals. In this role, you’ll be responsible for driving customer outcomes across the entire lifecycle, from onboarding and management to expansion, retention, and renewals.
You’ll serve as a trusted consultant to our Food & Beverage+ customers, building strong relationships and ensuring their success while owning key metrics such as NDR and TCV. You’ll also lead commercial renewal conversations and act as the primary point of ownership for your accounts.
Collaboration is key, you’ll partner closely with Sales, Partnerships, Marketing, and our EPD teams to align strategy, bridge product and customer needs, and maximize business impact.
This is a unique opportunity to contribute to a growing, specialized team within Customer Success and make a measurable impact on both our customers and our business.
What You’ll Accomplish
- Own relationships with new and existing customers, guiding them through onboarding, integration, growth opportunities, new product adoption, and renewals.
- Build trusted, strategic partnerships with customers by managing overall account health, identifying risks, and strengthening post-sale relationships.
- Collaborate with customers to create strategic plans that align Attentive’s solutions with their current and future business needs, while tracking success against defined KPIs.
- Lead and facilitate regular customer meetings, both in person and virtually, including quarterly business reviews.
- Monitor customer usage to provide accurate forecasts, maintain visibility into the renewal pipeline, and proactively address risks with clear communication and resolution strategies.
- Partner with the executive team to translate customer feedback into actionable product requirements.
- Identify key trends, challenges, and use cases within the Food & Beverage+ verticals, and convert these insights into internal processes, playbooks, and training materials.
Your Expertise
- 2-4 years of account management or customer success experience required, preferably working with Food & Beverage customers (QSRs, Fast Casual Restaurants, Franchises, CPG, Hospitality Groups, etc.)
- Strong understanding in customer success techniques and strategies
- Excellent written/verbal communication & presentation skills; experienced in establishing relationships and credibility with C-level executives
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce, Catalyst or related CRM tools Interest in startups, software and entrepreneurship
- Experience with defining/evolving systems and processes that optimize efficiency, productivity and visibility across Customer Success and Sales
- Strong understanding of the Food & Beverage digital technology ecosystem a plus (online ordering, loyalty, PoS)
You’ll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
– The US base salary range for this full-time position is $80,000 – $105,000 annually + bonus/commission + equity + benefits
– Equity is a substantial part of the total compensation package
– Our salary ranges are determined by role, level and location
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