Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1600% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 120+ people strong with employees spread across India and US locations.
We are a fully remote team
Careers – https://interface.zohorecruit.com/jobs/Join-interface
LinkedIn – https://www.linkedin.com/company/interface-ai/
- Leadership & Team Management: Lead, mentor, and scale the Customer Success team to ensure that all customers receive top-notch service and support.
- Customer Relationship Management: Develop strong relationships with key stakeholders within client organizations to ensure they’re deriving maximum value from our products.
- Strategy Development: Develop and implement strategies to maximize customer retention, upsell opportunities, and minimize churn.
- Feedback Loop: Collaborate with the Product and Sales teams to ensure feedback from clients is channeled effectively and results in product improvements.
- Onboarding: Oversee the customer onboarding process, ensuring it’s efficient, effective, and tailored to individual customer needs.
- Analytics: Monitor customer health metrics, NPS scores, and other relevant KPIs. Use data to drive decisions and strategies.
- Escalation Management: Be the point of contact for any major customer issues or escalations, ensuring timely resolution and customer satisfaction.
- Renewals and Expansion: Work closely with the sales team to drive renewals and identify upsell and cross-sell opportunities.
- Training: Implement training programs for customers to ensure they fully utilize and understand the value of our solutions.
Required Qualifications & Skills:
- Bachelor’s Degree in Business, Management, or related fields.
- 7+ years of experience in customer success, account management, or a similar role in a SaaS or tech environment.
- Proven track record in leading and scaling customer success teams.
- Exceptional interpersonal and communication skills.
- Strong problem-solving and analytical skills.
- Proficiency in customer success software tools.
- Ability to handle multiple priorities in a fast-paced environment.
- Master’s degree in Business or a related field.
- Experience in AI-driven or tech companies.
- Multi-language proficiency.
- Are extremely self-motivated
- Have the ability to learn quickly
- Have a growth Mindset
- Have Emotional Maturity
- Have outstanding problem-solving abilities
- Have a sense of ownership and pride in your performance and its impact on the company’s success
- Acclimatize and adapt quickly; willing to be part of our ambitious growth plans
- Are passionate about the possibilities at the intersection of AI + Banking and have a passion for working within the high-growth Fintech AI space
- Enthusiastic and passionate
- Remote First Policy
- Comprehensive Insurance Policy
- A chance to have a big impact early in your career