Customer Service Rep

About the Customer Service Representative Position
As a Customer Service Representative for our team, youll be the first person our customers come into contact with. On a typical day, youll answer questions, resolve complaints, and process orders and requests.
To succeed in this role, excellent communication skills are a must. Youll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Customer Service Representative Responsibilities
Maintain a professional and friendly attitude towards customers at all times
Communicate with customers through various mediums, including in-person, phone, and web
Build relationships with customers to ensure their satisfaction
Provide prompt responses to customer inquiries and complaints, assisting to solve issues
Maintain records of customer interactions, including sales, comments, and complaints
Process orders and forms as needed
Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
[1+] years of Customer Service Representative experience
High school diploma
Proficient with computers and CRM software
Excellent communication skills
Superb customer service, time-management, and multitasking skills
Must be a team player
Must have flexible availability

Tagged as: Customer support jobs