Job Overview

As a Customer Experience Associate, you will be responsible for day to day operations and customer experience.

This is a customer support role, so much of your work will be responding to our customers via several channels including email, phone, and live chat.

Customer Experience:

  • Answer customer inquiries to maximize customer satisfaction.

  • Be able to educate customers on the AgelessRx products and services.

  • Help develop and improve our customer service infrastructure.

Operations:

  • Help develop and improve company processes and internal efficiency.

  • Work with our doctors to get new customer prescriptions approved.

  • Work with our partner pharmacies to get prescriptions delivered.

  • You will become an expert on the AgelessRx product and service offerings.

  • You will provide admin support for a variety of other internal initiatives, including small scale medical trials.

  • This is an important position that offers excellent opportunities for growth.

Qualifications Required

Education:

  • BS degree or higher

Training & Experience:

  • 2+ years of business experience, preferably in an operations or customer facing position.

  • Past experience in a medical/science-related setting a plus (not required).

Skills:

  • Excellent verbal and written communication skills.

  • Excellent organization skills.

  • Good with technology and online tools.

  • Strong problem-solving skills.

  • Knowledge of and interest in longevity a plus.

Misc:

  • A strong desire to learn our business and contribute

  • Self motivator with strong work ethic

  • Desire to be a part of the high paced, high energy entrepreneurial experience & have a “can-do” positive attitude

Job Overview
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