• Use an online chat platform to talk with Rocket Money’s members.
  • You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
  • Provide resources and guide members on how to maximize their Premium Memberships.
  • Escalate technical issues to the engineering team and communicate solutions to members.
  • Draft support articles and assist with creating member tutorials.
  • Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
  • Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.


  • You have an interest in personal finance and a desire to see others succeed in managing their money.
  • Great Communication — Your writing is impressive and you love talking with people!
  • Empathetic — You’re able to relate to and validate our member’s experiences and find meaningful solutions to make the situation better.
  • Proactive Problem Solving — you’re able to identify possible issues and potential resolutions.
  • Workflow Management — You know how to efficiently balance multiple competing priorities.
  • Taking Initiative — You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
  • Self-Motivation — You’re committed to improving professionally and personally. You love to push yourself to the limits of your ability.
  • Customer service experience in a B2C tech company is a plus!



  • Health, Dental & Vision Plans
  • Competitive Pay
  • Matching 401k
  • Unlimited PTO
  • Lunch daily
  • Snacks & Coffee
  • Commuter benefits

Additional information: Salary range of $20 – $24/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

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