As a Customer Experience Associate, you will be responsible for day to day operations and customer experience.
This is a customer support role, so much of your work will be responding to our customers via several channels including email, phone, and live chat.
Answer customer inquiries to maximize customer satisfaction.
Be able to educate customers on the AgelessRx products and services.
Help develop and improve our customer service infrastructure.
Help develop and improve company processes and internal efficiency.
Work with our doctors to get new customer prescriptions approved.
Work with our partner pharmacies to get prescriptions delivered.
You will become an expert on the AgelessRx product and service offerings.
You will provide admin support for a variety of other internal initiatives, including small scale medical trials.
This is an important position that offers excellent opportunities for growth.
- BS degree or higher
Training & Experience:
2+ years of business experience, preferably in an operations or customer facing position.
Past experience in a medical/science-related setting a plus (not required).
Excellent verbal and written communication skills.
Excellent organization skills.
Good with technology and online tools.
Strong problem-solving skills.
Knowledge of and interest in longevity a plus.
A strong desire to learn our business and contribute
Self motivator with strong work ethic
Desire to be a part of the high paced, high energy entrepreneurial experience & have a “can-do” positive attitude