Customer Engagement Lead – Commercial Supply (m/w/d)

The Role: Joining Moderna offers the unique opportunity to be part of a pioneering team that’s revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you’ll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna’s commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients’ lives worldwide. As Associate Director Customer Engagement Supply Management, you will play a pivotal role in ensuring effective wholesale management and targeted customer engagement within Germany. Reporting to the General Manager, you will be responsible for overseeing last-mile logistics, steering wholesaler relationships, and implementing strategic solutions to optimize supply processes. This is a dual-focus role requiring both operational excellence in wholesale steering and proactive in-field customer engagement, particularly with general practitioners in key target regions (East/South Germany). By aligning Modernas supply chain strategies with customer needs, you will enhance product availability, improve logistical efficiency, and contribute to Modernas broader business objectives in Germany. Heres What You Will Do: Your key responsibilities will be: Deliver to Expectations: Ensure timely and effective delivery of Modernas products in Germany, aligning with customer needs and business objectives. Wholesale Steering: Lead and oversee Modernas wholesale management strategy, ensuring smooth execution and alignment with strategic goals. Last-Mile Logistics & Wholesale Management: Develop and maintain strong relationships with wholesale partners to ensure seamless distribution, prevent disruptions, and optimize last-mile operations. Customer Engagement: Implement a focused engagement strategy for general practitioners in the East/South region, ensuring strong partnerships that drive product adoption and commercial success. Your responsibilities will also include: Driving operational execution to support Modernas broader business objectives in Germany. Collaborating with global teams to ensure an efficient and optimized supply process. Acting as the key point of contact for wholesalers, ensuring they are aligned with Modernas distribution strategy and customer engagement objectives. Addressing supply chain challenges proactively by developing data-driven solutions to optimize logistics. Monitoring customer and wholesaler feedback to drive continuous process improvements. The key Moderna Mindsets youll need to succeed in the role: We act with urgency In a role that ensures the efficient delivery of products and seamless last-mile logistics, speed and responsiveness are essential. You will need to make quick, strategic decisions to ensure supply continuity and customer satisfaction. We behave like owners Managing both wholesale relationships and customer engagement requires a high degree of ownership. You will be responsible for driving initiatives that impact Modernas commercial success in Germany, ensuring that every aspect of supply management and customer interaction is optimized. Heres What You Will Need: Bachelor/Masters Degree and 7+ years of expertise and leadership experience in pharmacy management, customer engagement, and/or wholesale logistics, preferably within the pharmaceutical or biotech sectors. Demonstrated success in managing customer engagement initiatives related to sales operations and wholesale management. Strong customer centric mindset across the various dimensions of the role. Proven ability to develop and implement innovative last-mile solutions and drive to implement continous improvement processes. Strong expertise in collaborating with global and regional teams to optimize supply chain operations. Proven track record in leading field and remote teams, ensuring operational alignment with broader commercial objectives. Strong project management skills and proven track record of successful project activities Embracing Moderna mindsets especially for dynamic range, digitize everywhere and pivot fearlessly based on new data as well as obsess with learning. Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work. We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with: Quality healthcare and insurance benefits Lifestyle Spending Accounts to create your own pathway to well-being Free premium access to fitness, nutrition, and mindfulness classes Family planning and adoption benefits Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown Educational resources Savings and investments Location-specific perks and extras! The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Moderna is a smoke-free, alcohol-free and drug-free work environment. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best. Moderna is committed to offering reasonable accommodations or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com. #LI-JP1 – #LI-Remote Our Mission and Vision At Moderna we are pioneering the development of a new class of drugs made of messenger RNA (mRNA). This novel drug platform builds on the discovery that modified mRNA can direct the bodys cellular machinery to produce nearly any protein of interest, from native proteins to antibodies and other entirely novel protein constructs that can have therapeutic activity inside and outside of cells. We have a clear mission to propel the field of mRNA science forward and deliver new medicines to patients and a unique vision for how to achieve this mission. Our Mission: To deliver on the promise of transformative messenger RNA (mRNA) science to bring new medicines to patients. Our Vision: To unlock the potential of mRNA by establishing an ecosystem of teams and partners that will work together to develop the broadest possible array of drugs, across diverse therapeutic areas and routes of administration, for serious diseases that are not treatable today. Third Party Staffing Agencies Moderna does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Moderna from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Moderna and do not obligate Moderna to pay fees if we hire from those resumes. Reasonable Accommodation Notice Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the company’s personnel representative by calling 617-460-9346 or emailing humanresources@modernatx.com if you need assistance completing any forms or to otherwise participate in the application process. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Return Home