Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive.  You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.  To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions,  and excel in ambiguous environments.

About this roll*: (Responsibilities)

  • Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
  • Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
  • Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
  • Expand your knowledge of Toast’s hardware and software weekly  through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll

Do you have the right ingredients*? (Requirements)

  • 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success navigating and troubleshooting  technical tools, for instance a Apple laptop and  Android based software + Toast-native hardware
  • Strong communication, organizational, and influencing skills

Special Sauce* (Non-essential Skills/Nice to Haves)

  • Experience answering  incoming phone calls and  ticketing systems
  • Experience working in the tech industry or for a SaaS company
  • Open to schedules that may include weekends, holidays and nights
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