Club Operations Manager

The Retail Sales organization is a critical function that drives Lume & Mando’s brand strategy and growth with our mass market and specialty retail partners. The Retail Sales organization is responsible for all business development activities at each retailer, cultivating relationships across all functions – merchandising, marketing, store operations, supply chain, and omnichannel development.

About the Role

The Retail Sales & Forecasting Analyst plays a critical role in Retail, helping to drive our dynamic Club Channel retail partnerships for the Lume & Mando Brands. This position has a direct impact on the company’s future growth as we open and expand the business with Costco, Sam’s Club and BJ’s.

Reporting to the Director of Sales for Club Channel – Lume, with a dotted line relationship into the Sr. Manager, Analytics, this multi-dimensional customer-facing position will be responsible for managing all aspects of strategic analysis, business performance and demand planning for Lume and our Club Channel retail partners.

This role requires strong collaboration skills — as you will be working across nearly all Lume’s functions, and attention to detail to ensure efficient and accurate data analysis and forecasting. Success requires strong organizational skills, analytical capabilities, basic understanding of sales fundamentals and a continuous improvement mindset.

Our Club team should become relied upon by our Retail partner’s merchandising, marketing, and supply chain teams as “thought leaders” who deeply understand the Club shopping experience, have an item merchant mentality toward sku productivity, and demonstrate how our brands contribute uniquely and drive growth.

What you will accomplish:

• Manage all aspects of Club Channel forecasts, including inventory management, merchandising event planning/forecasting, execution of new/transitioning/discontinued items & minimizing obsolescence
• Co-develop annual business plan goals, identify events that affect supply & demand, and manage demand planning for the Club Channel business in collaboration with internal supply chain partners + retail team
• Provide primary customer and internal analytic support for our Club Channel Retail businesses – inclusive of category, market, and assortment performance analysis
• Possess a deep understanding of Club accounts and the total Channel + relevant personal care categories to provide knowledge on the competitive marketplace
• Support compelling “storytelling” – provide and interpret relevant analysis to create compelling, insights and recommendations that bring presentations to life
• Provide analytics to support deep-dive strategic projects that help unlock new revenue-driving opportunities through thoughtful analysis of the category, store-level sales, and shopper insights
• Manage weekly/monthly scorecards for internal tracking of retail business as well as Joint Business Planning scorecards with external retail partners and be the go-to for ad-hoc retail reporting
• Develop and maintain meaningful relationships with key internal and external stakeholders to drive efficiencies and serve as an influencer within the business, empowering the team to make data-driven decisions quickly through identifying the “so what”

These might describe you:

• You have 4+ years of industry-specific experience in CPG sales/analytics, demand planning, and/or retail, including previous experience working directly with Club retailers.
• Experience in an analytical, data-driven role — working with retail partners and syndicated data (IRI/Nielsen)
• Proficient in either Google Suite (Sheets, Docs, Slides) or Microsoft Office Business Suite (PowerPoint and Excel).
• Working with data excites you, you have the ability to manage complex data from multiple sources and synthesize into key headlines that help move the business forward and determine future strategies
• Strong interpersonal, written/oral communication and presentation skills
• Takes ownership for the work and desires to be seen as an analytics leader, not just a report generator
• You are insatiably curious and always looking to learn something new – seeking to improve always
• Professional, enthusiastic team player with a passion to work collaboratively across teams and drive for results
• You thrive on direct, honest, and supportive communication
• To you, there’s nothing more exciting than a new challenge
• Sense of humor — we take our work seriously and ourselves un-seriously

Here’s who you will work with:

• Internally:  Your primary teammates will include the Club Channel Retail Sales Team. You will also work closely with Analytics, Go-To-Market Strategy, Sales Strategy and Planning, the Lume & Mando Brand Teams, Retail Marketing, Demand and Supply Planning and Finance.
• Externally:  You’ll work most closely with Costco, Sam’s Club & BJ’s merchants, their buying & replenishment team members and cross-functional partners.
• You’ll report to the Director of Sales, Club Channel Partnerships, with dotted line reporting into the Sr. Manager, Analytics, and will be focusing primarily on the analytic and forecasting needs of the Club Channel business.

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Mammoth Brands 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands