Client Relationship Coordinator

As a Client Relationship Coordinator (CRC) at Prompt RCM, you will serve as a key point of contact for our clients—building trust, resolving issues, and driving long-term satisfaction. Your mission is to ensure each client feels supported, heard, and empowered to succeed.

In this role, you’ll act as both a problem solver and a strategic partner—helping clients navigate their revenue cycle challenges while collaborating with internal teams to deliver tailored, revenue-impacting solutions. With a proactive approach to client care, you’ll safeguard accounts, promote retention, and contribute to the overall success of our client relationships.

Why work for Prompt RCM?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good 🙂

Key Responsibilities:

• Cultivate and nurture strong relationships with key stakeholders among our client base, including executives, department heads, and decision-makers, to foster trust and collaboration.
• Develop comprehensive plans tailored to each client’s unique business objectives and revenue generation goals, leveraging insights from client interactions and industry trends.
• Provide strategic guidance and consultation to clients, advising on not only optimizing revenue processes but also implementing best practices in healthcare management to drive overall operational efficiency and effectiveness.
• Proactively schedule and facilitate regular cadence meetings with clients to assess satisfaction levels, address concerns, and identify opportunities for partnership growth and improvement.
• Serve as the primary point of contact for client inquiries, complaints, and escalations, ensuring timely resolution and effective communication internally and externally.
• Monitor and enforce adherence to contractual agreements and terms by both Prompt and clients, ensuring mutual compliance and alignment with agreed-upon obligations.
• Conduct thorough analysis of client data and performance metrics on a regular basis, identifying trends, opportunities, and areas for improvement across the revenue cycle, and collaborating with internal teams to implement actionable solutions.
• Establish and track key performance indicators (KPIs) in collaboration with clients, setting clear targets and milestones, and working closely with Operations teams to achieve and exceed agreed-upon goals.
• Foster seamless collaboration and communication with internal departments, including operations, engineering, and senior management, to address clients’ evolving needs, facilitate problem-solving, and drive continuous improvement initiatives.
• Perform all other projects as directed by leadership

Minimum Requirements:

• A minimum of 3 years of experience in medical insurance claims billing and collection, preferably in a remote work environment, demonstrating comprehensive knowledge of industry-specific processes and requirements.
• Proven track record of consistently meeting and exceeding performance targets, with a focus on client satisfaction, revenue generation, and other relevant key performance indicators (KPIs).
• Strong background in customer service, with a demonstrated ability to build rapport, address client needs, and resolve issues effectively. Prior experience in the healthcare industry is advantageous.
• Experience in tracking and analyzing relevant KPIs, such as customer satisfaction metrics, revenue growth, and retention rates, utilizing data-driven insights to inform strategic decision-making and enhance client relationships.
• Proficient in Google for Business, MS Office, Excel and Word
• A customer success-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude

Perks – What you can expect:

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower