Account Executive

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

What This Role Will Be Doing:

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Insides Sales Representatives to establish strategic prospecting & lead generation cadence.
• Responsible for facilitating customer discovery, business case presentations and executing the end-to-end new logo sales process.
• Close new logo business in assigned accounts to achieve quota.
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
• Present research to sales leadership.
• Develop and execute approved plans to create awareness, engagement and opportunities within target accounts.
• Understand the customer’s contact center challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
• Develop and foster relationships with key decision makers and contact center leaders and demonstrate contact center and Intradiem solution value competency and expertise.
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.
• Be competent regarding contact center operations and Intradiem’s solution, vision and roadmap.
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

What This Role Needs To Succeed:

• Bachelor’s degree in Business, Sales, or a related field.
• 2-5 years of SaaS or service sales experience.
• Initial success in an enterprise software sales environment, with excellent communication and sales skills.
• Contact Center experience is a requirement.
• Demonstrated competency in sales, market research and business skills.
• Customer oriented with an ability/willingness to sell value through a Consultative Selling approach.
• Ability to understand sales barriers and overcome hurdles to close business.
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
• Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
• Organizational and follow up skills, problem solving and analytical skills.
• A track record of success and results.
• Open-minded, love to learn, grow and improve every day.
• Cross-functional, team player – people like working with you.
• Self-motivated, confident, proactive, and highly organized.

Work Authorization and Equal Employment Opportunity  

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position.

Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.