Benefits Processing Associate

Human Interest is looking for a financial operations associate to provide support on the Human Interest 401(k) plan and serve as a subject matter expert in outgoing money movement, working closely with our Operations, Technology, and Customer Success teams to drive efficiencies and improve the experience across all Human Interest customers.

About the team

The Benefits Processing Associate, who reports to the Benefits Processing Operations Manager, is responsible for the daily processing of a diverse range of client 401(k) requests. This position entails executing outgoing operational transactions for Human Interest 401(k) plans, which includes comprehensive investigation of client information under high-pressure circumstances, while ensuring punctual processing. Given access to sensitive employee data across a substantial number of 401(k) plans, the ideal candidate will exhibit the utmost confidentiality, discretion, and stewardship.

What you get to do every day

• Ensure the the Human Interest 401(k) plan operates seamlessly and complies with all SLAs and regulatory guidelines relating to money movement including, but not limited to:
  • Distribution Trading and Review
  • Roll-ins
  • Loans
  • Stale Disbursement Checks
  • 1099-R Corrections
  • Portfolio Rebalancing
  • Money Movement Escalations
• Partner with our front-office teams in answering employee requests and questions about the Human Interest 401(k) plan, and ensure that all response and resolution SLAs are met
• Conceptualize and implement process efficiencies in partnership with product team to improve the 401(k) servicing processes and opportunities
• Use discretion and advanced knowledge of Human Interest systems and 401(k) regulation to problem-solve complex issues
• Respond to potentially complex escalating 401(k) service issues
• Implement and maintain privacy processes and trainings to ensure discreet processing including but not limited to
  • HIPAA
  • Fiduciary Training
• Serve as a resource to support the broader Financial Operations team with operational processing, program management, and business analysis.

What you will accomplish 

• Improve the service and efficiency of Human Interest’s 401(k) clients for all active and prior Employees, ensuring that all SLAs are met.
• Identify opportunities for process improvement across all forms of money movement, working closely with our Operations, Technology, and Customer Success teams to drive efficiencies and improve the experience across all Human Interest customers.
• Help Financial Operations deliver important customer and business outcomes by serving as a “utility player” on strategic and/or complex projects
• Create a foundation for future growth within the team

What you bring to the role

• 2+ years of 401(k) money movement or operational experience
• Bachelor’s degree OR equivalent experience preferred.
• Meticulous attention to detail.
• Capacity to organize and meet performance goals.
• Effective communication skills, both written and verbal.
• Advanced Excel skills.
• Ability to perform at high efficiency in a fast-paced environment.
• Strong sense of task ownership.
• Determination to overcome challenges.
• Ability to identify and communicate process improvements.
• Desire to actively participate on a highly engaged team.
• “Team Player” attitude
• Pacific time time zone preferred