We’re the People & Organizational Development (POD) team — we design the programs and tools that help Plaids do the best work of their careers – from new manager onboarding to company-wide performance enablement. Our mission is to make Plaid a place where people stretch, grow, and lead with impact.
We’re looking for a hands-on Learning & Development specialist who is curious, tech-savvy, and excited to experiment with how AI can transform the way our people learn, lead, and grow. If you’re someone who likes to take on new things, learn fast, and make things better as you go, this is a great team to grow with. We move quickly, focus on what matters, and care deeply about doing work that has real impact. You’ll help shape how AI and human-centered learning come together and build meaningful programs that directly support our people.
Responsibilities
- Own the day-to-day rollout and configuration of our AI-powered learning platform – including content curation, tagging structure, learner UX, and admin setup
- Design and pilot just-in-time learning tools for managers using AI and other emerging technologies
- Monitor adoption and feedback, and make recommendations for platform and content improvements
- Lead operations for manager development programs
- Proactively identify process gaps and drive improvements across programs
- Develop practical, engaging learning resources—job aids, nudges, videos, and guides that support managers in the flow of work
- Build and maintain role-based learning paths, aligned with Plaid’s leadership expectations (LAP), team needs, and org prioritiesPartner with HRBPs and functions leads to co-create learning solutions that are timely, relevant, and high-impact
- Own comms and rollout plans for new learning experiences, tools, and platform updates
Qualifications
- 2-5 years of experience in HR, L&D, or related coordination/enablement roles
- Is highly organized and dependable with great attention to detail
- Has strong communication skills
- Enjoys learning new tools and is curious about AI, even if not technical
- Energized by supporting others and making systems run smoothly
- Thrives in ambiguity and likes to get things done without a playbook (scrappy)
$97,584.00 – $176,400.00 per year
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