Customer Service Associate (Supply Chain)

OLIPOP is looking for a detail oriented, eager, and highly motivated individual to join the team as our Customer Service Associate. This is a great opportunity to have a front row seat at a fast paced and growing functional beverage brand. In this role, you will provide administrative and logistical support, overseeing daily customer needs, while helping to ensure smooth day-to-day operations and contributing to longer-term business objectives to support our Supply Chain goals.

RESPONSIBILITIES:

• Supports the Customer Service Manager with day to day logistics planning and customer service tasks such as responding to customer and carrier inquiries, requesting lot exceptions and allocations, processing and routing customer orders, etc.
• Manage inbound customer orders which includes processing orders within NetSuite and ensuring orders are tendered in TMX with our carrier base and that customer needs are being met.
• Oversee the daily influx of bill of ladings to ensure accurate internal order entry and warehouse output.
• Act as a liaison between customers and internal departments to ensure clear communication, timely resolution of issues, and a positive customer experience.
• Provide support in early stages of onboarding new customers by ensuring the supply chain team is aligned on all customer requirements and are able to execute prior to attaining first order.
• Monitor inventory levels closely and manage potential inventory shortages, including proactive communication with customers when adjustments are required.
• Provide support in building SOPs as we continue to grow out our team and daily operations.

REQUIREMENTS:

• 1-2 years of previous logistics experience; at either a 3PL or CPG experience is a plus.
• Proven experience in a highly collaborative and fast-paced business environment.
• Dynamic problem solver who is comfortable wearing multiple hats and addressing issues on the fly.
• Transparent, open communicator who is also a great listener and can read between the lines.
• Deadline oriented with the ability to develop timelines, organize assignments, set priorities, and carry out plans.
• Strong attention to detail, hard work ethic, ability to work well with others and highly organized.
• Ability to be a collaborative team member in a dynamic growth environment.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint), with the ability to create, organize, and collaborate on documents, spreadsheets, and presentations in a fast-paced, team-oriented environment.
• ERP software experience is preferred.
• Experience with team collaboration tools such as Slack, Asana and Zoom preferred.
• Estimated 15% travel for the role, including overnight.

REPORTS TO: 

Customer Service Manager

COMPENSATION:

$68,000-$78,000 base salary plus bonus