Title Coordinator

As a part of the Zillow Home Loans team, you will play an active role in a vital part of the loan manufacturing process to help Zillow Home Loans customers reach their financial goals! The Title Coordinator, ZHL team orders and reviews title packages on all loans submitted to fulfillment. In this role, you will partner with title/escrow companies and Dytrix to ensure quick receipt of docs needed for the loan file. You will update the loan origination software (LOS) and support the Processing team in servicing ZHL’s customers.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $19.40 – $29.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

• Place title package orders with title vendor, partnering with sales and processing any time additional information is needed
• Upload and review required title documents based on SOPs
• Update records in Encompass (LOS) and keep the processing team apprised on progress
• Promptly communicate with loan stakeholders on any issues that arise
• Build and maintain cohesive relationships with internal and external stakeholders Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task ordering/completion times Ability to maintain confidentiality and privacy of customer and employee information and ensure job duties are aligned with compliance/regulatory requirements