Senior Director of Customer Trust

The Senior Director of Customer Trust leads a critical cross-functional function responsible for building, scaling, and sustaining trust with Workiva’s global customer base. This highly visible leadership role blends strategic vision with hands-on execution, overseeing the governance, risk, and compliance (GRC) strategy for Workiva. You’ll serve as a senior representative in customer-facing assurance engagements, lead internal and external audit readiness, and drive scalable risk management initiatives that directly impact customer confidence, enterprise growth, and Workiva’s reputation.

What You’ll Do

GRC Strategy & Execution

• Lead the design and execution of Workiva’s global governance, risk, and compliance strategy
• Oversee InfoSec risk management, third-party risk, internal controls, and policy governance
• Own certification readiness and compliance across multiple frameworks: SOC 1/2, ISO 27001, FedRAMP, SOX, and NIST

Customer Trust & Assurance

• Act as a senior-facing representative in security reviews, customer audits, and high-stakes due diligence
• Lead responses to customer security questionnaires, contract redlines, and external audits
• Manage Workiva’s Trust Center and other external assurance documentation

Process Improvement & Risk Automation

• Design scalable, automation-friendly workflows to reduce audit fatigue and contract review bottlenecks
• Drive efficiency in third-party risk management, vendor onboarding, and continuous compliance

Cross-Functional Collaboration

• Partner closely with Sales, Legal, Customer Success, Engineering, and IT to align on compliance priorities and customer needs
• Serve as a strategic advisor to executive leadership on emerging risk areas and trust requirements

Team Leadership

• Lead and develop a high-performing team of managers and senior professionals across the Customer Trust function
• Oversee talent development, performance management, hiring, and capacity planning
• Create a strong leadership bench and culture of continuous learning and innovation in risk and compliance

What You’ll Bring

Minimum Qualifications

• 12+ years in GRC, cybersecurity compliance, or InfoSec risk fields
• Proven experience in a B2B SaaS environment at scale (preferably $1B+ in revenue or global enterprise presence)
• Deep understanding of compliance frameworks such as SOC 1/2, ISO 27001, FedRAMP, SOX, GDPR and NIST
• Demonstrated success managing external audits and engaging with enterprise customers in regulated industries (e.g., financial services, healthcare)

Preferred Qualifications

• 5–8+ years in a senior leadership role, including supervision of managers
• Familiarity with customer trust platforms such as Whistic, Conveyor, or Vanta
• Strong understanding of data privacy and protection, with experience building compliant systems and processes aligned with global regulations (e.g., GDPR, CCPA)
• Strong track record of designing scalable compliance processes and automation workflows
• Experience balancing transparency and legal risk in public-facing trust communications
• Executive-level presence with exceptional stakeholder communication and negotiation skills
• Adept at driving cross-functional alignment and building influence without authority
• Proven ability to lead, inspire, and scale high-impact team
• Certifications such as CISSP, CISA, CIPP/US, or ISO 27001 Lead Implementer are a strong plus

Working Conditions & Travel Requirements

• Reliable internet access for any period of time working remotely, not in a Workiva office
• Up to 25% travel

How You’ll Be Rewarded

✅ Salary range in the US: $203,000.00 – $325,000.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package