IT Operations Engineer (Remote)

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.

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If you are an Internal Candidate, please apply via our Internal Job Board.

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• Nurture A Learner’s Mindset – using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
• Build Shared Success – building partnerships and working collaboratively with others to meet shared objectives
• Be an Owner – holding self and others accountable to meet commitments
• Create Belonging – recognizing the value that different perspectives and cultures bring to our company

Guild is hiring an IT Operations Engineer. As an IT Operations Engineer, you’ll be a member of the IT Operations team which manages IT infrastructure, automation, and internal technology at Guild. You will assist the team with maintaining endpoint management systems, identity and access management systems, corporate networks, SaaS platforms, and engineering technical solutions.

Key Responsibilities:

• Collaborate cross-functionally with engineering, product, business operations and other Guild teams to evaluate requirements, plan, test, and release company-wide technical solutions
• Manage Okta-based identity solutions, integrating them seamlessly with existing systems while using workflows for security, scalability, and user experience.
• Utilize Jamf Pro and Microsoft Endpoint Manager for comprehensive endpoint management, ensuring robust policy enforcement, patch management and software deployment to devices.
• Manage our core communication and productivity suite of apps including Google Workspace, Slack, and Zoom
• Ownership of critical IT platforms
• Actively engage in agile sessions including sprints, standups, planning, and retros.
• Develop and maintain operational documentation of workflows and policies
• Guide and mentor analysts and associates, fostering growth and collaborative learning.

Experience:

• At least 3 years of experience as a site or account-level administrator for enterprise macOS endpoints in Jamf Pro
• At least 2 years of Admin experience in Google Workspace
• Expertise with cloud identity provider (IdP) identity management, specifically Okta
• Proficient in scripting, API tools, and other IT automation workflows

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $123,600 – $133,200, and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.