Solutions Engineer

As a Solutions Engineer, you will serve as a technical and strategic advisor to prospective and existing partners, helping them evaluate, integrate, and optimize their payroll solutions. You will collaborate closely with the sales team in pre-sales engagements to design holistic solutions that address critical business challenges. Post-sales, you will continue to guide partners, ensuring smooth implementation and long-term success.

This role is ideal for someone with a strong technical background, excellent communication skills, and a passion for solving open-ended business problems with technology. You will have the opportunity to work with some of the largest platforms and fastest-growing companies, helping them navigate technical evaluations and achieve their business goals.

What You’ll Do

• Pre-Sales Engagement:
  • Partner with account executives to design solutions that address key business challenges.
  • Conduct deep technical discovery with engineers, product managers, and technical leaders to understand their needs.
  • Clearly articulate how our platform solves technical challenges and contributes to business success.
  • Develop proof of concept applications, present technical demonstrations, and help potential customers visualize integration opportunities.
  • Design API-driven financial solutions, including onboarding, funds flows, and reporting.
• Implementation & Integration:
  • Act as the bridge between sales and partners’ engineering teams, ensuring smooth technical handoff.
  • Provide high-level implementation plans and estimate time to market.
  • Offer structured feedback to internal product and engineering teams based on partner experiences.
  • Assist partners in architecting, troubleshooting, and optimizing their integrations
• Post-Sales Support & Partner Success:
  • Serve as the subject matter expert and trusted advisor to partners post-integration.
  • Own the post-sales technical strategy and roadmap alignment with partners.
  • Establish and maintain relationships with key technical stakeholders, from engineers to C-suite executives.
  • Provide proactive strategic and technical guidance to drive partner adoption and growth.
  • Act as an advocate for partner needs within internal teams, influencing product development and innovation.
  • Serve as an escalation point for complex technical issues beyond standard support channels.
  • Build partner-facing documentation, resources, and other artifacts to aid technical enablement

Many backgrounds could fit this role, but ideal candidates will have most or all of the following:

• 4 years+ of demonstrated success driving business outcomes in customer-centric roles; experience in FinTech or SaaS platforms preferred
• Experience in a customer-facing engineering role; proficiency in Python, TypeScript, or other modern programming languages preferred
• Experience in full-stack development and software architecture, with a deep understanding of system integrations; background in systems design and deployment of complex applications preferred
• Hands-on experience working with APIs and technical infrastructures; experience integrating RESTful APIs into web applications preferred
• Strong communication skills and executive presence, with the ability to effectively explain complex technical concepts to both technical and non-technical audiences
• Problem-solving mindset with an entrepreneurial approach to tackling challenges
• Ability to manage competing priorities in a fast-paced environment
• Intellectual curiosity and adaptability to evolving technologies and business needs
• Willing and able to attend our annual 3-day company offsite each year in the spring, and to travel occasionally as needed to support our partners