Payment Operations Specialist

As a Payment Operations Specialist, you will work to keep our network of banking and payment partners running like a well-oiled machine. This will include a mix of operations, product thinking, and relationship building. Internally, you’ll work across many of our products with teams like Wires, ACH, and Checks. You’ll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our customers by making sure even the smallest details operate efficiently, so they never have to wonder if their payment is going to make it on time.

You will:

• Run the manual payment processes that keep Mercury running smoothly
• Help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create processes that can scale
• Work with engineering and product to squash bugs and improve the product
• Get exposure to a ton of teams at Mercury – working with everyone from Fraud to Relationship Managers
• Help our support team solve problems for our customers

You should:

• 2+ years of experience within financial or banking operations
• Have strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Enjoy thinking about how to automate as much of your job as possible
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners
• Exercise creativity while working within difficult constraints

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $85,500 – 96,200
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $77,000 – 86,600