Solutions Architect

We’re looking for a Solutions Architect to join our Sales team at Zapier. In this role, you’ll partner with the team to help develop our go-to-market strategy and close key customer accounts. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.

You’ll be selling a product that is consistently a preferred choice in the market. As an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.

🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.

🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers’ Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.

🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

Things You’ll Do:

• Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.
• Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.
• Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.
• Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.

About You:

• Experience: 2+ years (L2) or 5+ years (L3) in pre-sales, post-sales, implementation, or professional services at technical B2B SaaS companies.
• Technical Acumen: You are deeply familiar with API integrations—you’ve built them, used them extensively, consulted with others building them, and guided teams with technical best practices. You’re proficient with Zapier’s platform and can communicate its value with authority. You have the ability to learn and effectively communicate complex technical concepts to both technical and non-technical stakeholders, helping them understand how Zapier integrates into their ecosystems.
• Consultative Approach: You excel at understanding customer needs and providing innovative solutions. You understand how to position Zapier as an integral part of a company’s broader business strategy, helping them see the long-term value of automation and integration.
• Relationship Building & Nurturing: You know how to quickly build and maintain senior-level relationships, establishing trust with both business and technical teams. You nurture long-term, partner-centric solutions and roadmaps, aligning your advice with their broader goals, rather than only focusing on immediate wins for Zapier. You understand that impactful, lasting work is built over time.
• Adaptability & Problem Solving: You thrive in dynamic, evolving environments. You take a hands-on approach to solving problems and deliver creative, scalable solutions. When faced with new challenges, you are quick to learn and adapt, even stepping in to perform emergency fixes on unfamiliar code when necessary.
• Technical Innovation & Mentorship: You’re a fast-moving technical innovator who enjoys sharing knowledge. Whether through 1:1 mentorship or detailed documentation, you actively help others grow their expertise. You’ve consistently learned new skills to better advise partners in unforeseen situations and continually improve your own expertise.
• Cross-Functional Collaboration: You work seamlessly across teams, partnering with Growth, Engineering, and Product to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap.
• Data-Driven Approach: You know how to leverage both quantitative and qualitative data to craft technical plans that deliver the most impact. Whether researching external market data, internal metrics, or investigating partner sites and marketplaces, you have the ability to piece together valuable insights to drive decisions.
• Self-Motivated: You thrive in environments with ambiguity, driven by a strong personal desire to learn and achieve.

Nice to Have

• Proven Success in Sales: You’ve demonstrated success in closing 6 figure software deals and can quickly develop and maintain relationships with senior stakeholders, ensuring that sales and technical integration efforts align with business goals.