Enterprise Customer Success Manager (PST)

Enterprise Customer Success Managers at WorkRamp manage our largest and most complex customer accounts, building deep relationships with key stakeholders to drive adoption, expansion, and renewal. This role requires strong executive presence, communication skills, and a deep understanding of the customer’s business and industry. From customer production adoption to Executive Business Reviews to owning customer renewals, you will manage our most important and highest-value relationships and will be the customer’s voice within our company. If you love building customer relationships, strategic problem-solving, and are passionate about working in a startup environment, this is the role for you.

– Own customer relationships post-sales for our Enterprise Customer Segment, working with stakeholders from CxOs to individual contributors.

– Be a strategic advisor to customers, helping them achieve their business outcomes.

– Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs

– Channel feedback directly to the product team to help shape the product roadmap

– Project managing internal, cross-functional customer projects with your WorkRamp teammates

 – Become an expert in learning and training methodologies and best practices

– Have the opportunity to experience a fast-paced startup environment

– PST time zone is strongly preferred

– 5+ years of experience as an Enterprise Customer Success Manager and/or Account Manager, managing accounts from $100k-$500k ARR.

– Vast experience owning full-cycle renewals from first presentations to negotiating payment terms

– Possess executive presence to effectively influence and communicate with key decision-makers within our Enterprise customer tier

– Experience identifying and qualifying customer growth opportunities and risk

– Lead QBRs, EBRs & project manage WorkRamp-centric customer initiatives

– Experience in SaaS, strong preference for early to mid-stage startups

– Comfortable working with CxOs and managing a sales process

– Strong coaching skills, technical aptitude, territory management skills, and attention to detail

– Passion for the startup experience

-Fully Remote – Work from anywhere in the US

-Flexible Time Off & 13 company-wide holidays

-Equity

-Full healthcare coverage

-100% paid short-term & long-term disability insurance, plus life insurance

-Stipend for remote work setup & DeskPass account

-401K

-Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)

– Employee Resource Groups

-Access to Well-Being Benefits including: One Medical, Gympass+, & Headspace

$120,000 – $150,000 a year