Global Support L2 Engineer

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Key Responsibilities

• Troubleshoot platform-related issues.

• Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.

• Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.

• Bridge with R&D issues and defect priorities to be a part of our product’s continuous improvement process.

• Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.

Qualifications

• Degree in Engineering or other technology-related degrees (BSc, MSc).

• Tech savviness and drive to solve complex problems.

• Ability to deconstruct problems into smaller pieces.

• Interest in communicating with different cultures (fluency in English).

• Ways To Stand Out From The Crowd:

• Knowledge in troubleshooting Application Servers (IIS).

• Knowledge of Databases (SQL Server and Oracle, MySQL is a plus).

• Knowledge of network protocols: TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH.

• Security.

• Experience in some of the technologies our engineers work with:

• .NET web apps (C#, ASP.NET);

• Java;

• JavaScript;

• REST web services;

• SOAP web services – XML, XSD;

• CSS;

• HTML;

• REACT;

• Objective C, iOS Apps, XCode;

• Android Studio;

• Cordova/PhoneGap