Bilingual Support Representative (Korean)

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

Success in this role looks like:

• Success in this role is, more than anything, being an effective team player. It’s using teamwork to achieve both individual needs and the needs of the team. Being able to balance incoming call volume/workload and outgoing/follow-up/resolutions. Additionally, having great communication skills, creating positive working relationships with multiple departments, and the ability to think outside the box when needed to resolve issues. It is being willing to challenge yourself, learn new things, always having a hunger for growth, and the ability to adapt to change.

Core Responsibilities

• Provide phone and email support for our merchants and sales reps
• Partner with our operations and sales teams to provide quality and cohesive support
• Assist merchants with troubleshooting credit card processing equipment and related systems (technical training provided)
• Assist merchants with basic online access, password resets, transaction lookups and new orders
• Work with our Financial Support team to provide assistance with processing related questions and issues
• Handle routine account maintenance and updates regularly
• Continuous learning which may include cross-training into multiple departments

Preferred Skills

• Strong oral and written communication ability (over the phone and email)
• Fluent in Korean, with the ability to read, write, and speak proficiently to effectively communicate and engage with Korean-speaking merchants
• Quick and eager learner
• Passionate about building relationships with and servicing our clients
• Technical aptitude
• Strong ability to navigate multiple computer systems
• Highly organized with strong follow-up and attention to detail
• Ability to identify root causes of issues and route issues to the appropriate team to solve said issues.
• Self-starting and driven
• Ability to self-manage and multi-task projects with varying degrees of priority
• Flexibility with an occasional need to work outside of normal business hours, including after-hours and weekends in order to best serve our clients.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Voluntary & AD&D)
• Paid Time Off (Open PTO After One Year)
• Short Term & Long Term Disability
• Wellness Resources

The salary for this position is $80,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.