As a Senior Solutions Engineer at Flatfile, your core responsibility during the pre-sales phase will involve the creation of proofs-of-concept (POCs) that are technically sound and aligned with potential customers’ needs. This requires a deep understanding of customer requirements and becoming intimately familiar with their data-importing workflows. With this understanding, you will demonstrate the ability to effectively explain how Flatfile’s solutions can address their unique challenges. Your work here is foundational, setting the stage for successful customer relationships.
Transitioning to post-sales, your focus will shift towards guiding customers to their desired end-state implementations. This entails ensuring that the solutions and strategies proposed during the pre-sales phase are appropriately executed, culminating in a seamless and effective integration of Flatfile’s solutions into the customer’s operations. Your role is critical in making sure that the initial promise of the POC translates into tangible results for our customers.
The main challenge in this dual-phased role is embodying the full-stack capabilities of a Solutions Engineer. This unique position requires not just the technical expertise to develop and implement solutions, but also the continuity of care to accompany the customer through the entire journey without the traditional hand-off to another team. This approach demands a blend of technical proficiency, problem-solving skills, and a customer-first mindset to ensure success and customer satisfaction.
Consider playing if the following sounds like you:
Platform Implementation: Lead the configuration and customization of Flatfile’s data exchange platform, ensuring a smooth integration into customer workflows and systems
Solution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and transformation hooks that address complex data onboarding challenges
Technical Troubleshooting: Identify and resolve technical issues during the implementation phase, ensuring that data is accurately mapped, validated, and transformed
Custom Data Workflows: Design and build customized data pipelines to automate data cleaning, validation, and mapping processes, ensuring adherence to required format
Internal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements
Customer Interaction: Collaborate directly with customers during setup to understand their technical requirements, ensuring a smooth implementation experience
Consider applying if you have:
- 5+ years of experience in software engineering, solutions architecture, or technical implementation roles
- 2+ years of experience in customer-facing technical roles
- Demonstrated proficiency and deep, production-level full-stack experience in TypeScript and/or JavaScript
- Strong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practices
- Experience working with cloud-based infrastructure (AWS, Azure, or Google Cloud)
- Familiarity with data transformation and validation processes, and handling structured data imports and exports
- A knack for solving complex technical problems and translating customer needs into elegant solutions
- A startup mindset—adaptability, proactiveness, and a desire to improve processes and systems
While many Solutions Engineering roles are, Flatfile’s Solutions Engineer role is unique. With that in mind, you should pass on applying if:
- You’re looking for a role with detailed playbooks and instructions—here, you’ll help define and build them
- You prefer highly structured environments and aren’t comfortable with ambiguity. At Flatfile, you’ll often have to seek out answers and make decisions without all the information at hand
- You thrive in slower-paced environments. Flatfile moves quickly, and priorities can shift as we adapt to new challenges and opportunities
- You don’t have hands-on coding experience. Technical expertise, especially in JavaScript, is non-negotiable
- You have no experience in the SaaS space. Understanding SaaS dynamics is crucial for this role
- You’re uncomfortable with putting your sales hat on with prospects and growing customers. A key to success in this role will be your ability to assist in closing new business, as well as expanding current customers
What tools will you use?
- In this role, you’ll leverage: TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment.
- Additionally, you’ll use internal collaboration tools like Slack and Jira to communicate and coordinate with Product, Engineering, and Customer Success teams.
In accordance with applicable law, the following represents Flatfile’s reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Salary: $175,000 – $210,000 annually
Variable: this role is eligible to contain a variable component
Equity: this role is eligible to participate in Flatfile’s equity plan
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