As a Solution Architect with Shipwell you will be first and foremost customer focused!  You will succeed in this role if you are a highly technical individual who feels as comfortable working with tech leaders to map out software delivery initiative roadmaps as you do writing code. You will work with customers from the planning phase through maintaining the system. You will be their primary technical contact at Shipwell and establish relationships with admins and their tech leaders.

What you’ll do when you get here:

  • Managing, interpreting, and documenting customer requirements; speaking with clients to understand, anticipate and meet their needs
  • Be the primary point of contact and trusted advisor in a technical capacity for customers
  • Help transform software delivery at some of the largest organizations through hands-on assistance
  • Demonstrate leadership in owning the development and delivery of adaptive solutions
  • Managing customer success criteria, understand the pulse of the customer, and providing an exceptional experience
  • Build customer-specific roll-out plans and timelines
  • Work closely with the Customer Success to field customer questions and requests for services
  • Track and share progress with our customers to ensure expectations are clear and progress is being made
  • Discover issues that arise and create plans to solve their problems
  • Be on constant watch for process improvements
  • Seek out automation opportunities for repetitive tasks
  • Travel increase as things get safer to client locations


What you need to have:

  • 5+ years working creatively with customers to understand technical and business requirements in this role or something similar
  • A demonstrable comfort in both facilitating and developing solutions
  • Implement and test solutions based on requirements and customer feedback
  • An understanding of several of these methodologies and tools:
    • Software development methods such as Agile, Scrum, Lean, Waterfall
    • Software project tools like JIRA, Trello,
    • Strong knowledge of enterprise application integration technologies (API, EDI, etc.)
    • Familiarity with SAP, Oracle, and/or other ERP systems
  • Ability to connect with people, lead client projects, and help clients solve problems with Shipwell
  • Strong ability to cheerfully handle client expectations and project scope during all stages of a client engagement
  • Superb written and verbal communication skills
  • Self-motivation, energy, and enthusiasm


Why Shipwell:

  • 401k plan
  • Generous parental leave
  • Competitive salary and equity opportunity
  • Team building events and office competitions
  • Friendly, talented, and inclusive company culture
  • Offices in Austin, TX, Chicago, IL or 100% remote
  • Health, vision, dental, teladoc, HSA, FSA, & Life insurance
  • Incredible growth opportunity at a fast growing company
  • Subsidized wifi, cell phone, and educational reimbursements
  • Receive an elite technology package to include a brand new MacBook Pro!
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