This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.
Job Summary: We are seeking a driven Concierge Coordinator to educate members on the benefits of the Sword program and helping members to engage in our program if they wish.
What you’ll do on a daily basis:
- Place 100+ outbound calls to members and respond to inbound members inquiries.
- Speak with prospective members and show them the benefit of enrolling in Sword’s digital physical therapy services.
- Troubleshoot and follow up with members to help them enroll
- Provide concierge-level service with every member we connect with and establish a successful rapport to instill trust in our team.
- Proactively communicate the benefits and the value of our service with every member you contact.
- Collect and maintain accurate notes in our data system.
- Follow up in a timely way with members and other team members.
- Meet personal/ team qualitative and quantitative targets.
What We Are Looking For:
- Bachelor’s Degree preferred
- 2 years of inside sales experience preferred
- Experience in cold calling, call center is preferred
- Ability to navigate across technology platforms
- Excellent communication and interpersonal skills
Why You Should Apply:
- Be a part of a groundbreaking company where technology meets empathetic patient care.
- Career development opportunities in a fast-growing sector of the healthcare industry.
- A role with direct impact: your work meaningfully contributes to the health and well-being of our members.
- An attractive base salary with the potential for significant earnings through our incentive program.
US – Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Portugal – Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform
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