Internal Communications Director

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

As the Director, Internal Communications, you will lead and evolve our communication strategy. Reporting to the Chief of Staff, you will work closely with the CEO and leadership team to craft messages, develop communication plans, and ensure effective information delivery. This role is crucial in shaping our culture and engagement through impactful communication. You will be responsible for both building a communication strategy that scales with Maven’s growth and drives it forward.

As Director, Internal Communications, you will:

• Assess and evolve internal communication strategy to support Maven’s objectives
• Oversee content creation for internal channels, including company meetings, newsletters, & intranet
• Partner with people team, marketing, and other departments to ensure consistent communication across the organization
• Develop initiatives to drive Maven culture via employee engagement
• Measure and assess the effectiveness of internal communication programs and initiatives, making data-driven recommendations for improvement
• Manage and execute sensitive organizational communications process regarding employee departures and structural changes, ensuring messages are delivered with clarity and empathy
• Support key exec communications including Chief Executive Officer and Chief Medical Officer
• Partner with exec comms writer to create clear and compelling messages

We're looking for you to bring:

• 8+ years of experience in communications roles (bonus: have worked in fast-growing organization and/or political campaign)
• Proven ability to develop and execute strategic communication plans
• Experience in both driving strategy while diving deep into execution with exceptional writing, editing, and verbal communication skills.
• Ability to develop and implement long-term communication strategies
• Ability to manage change and adapt communication strategies as company scales
• Strong analytical skills and the ability to develop creative solutions.
• Strong interpersonal skills with the ability to influence and build relationships with stakeholders at all levels.

For candidates in NYC or CO, the salary range for this role is $160,000 – $190,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role is only open to candidates in the NYC-metropolitan area and will require you to be in-office for 3 days each week (Tuesday, Wednesday, Thursday). While flexibility will always be core to Maven’s policies, we also believe in the power of in-person connection. Our hybrid work policy was created with both principles in mind. 

This role requires active work authorization in the US.