A help desk ticketing system allows online businesses to manage and sort customer inquiries in an organized way. By tagging each ticket based on priority, timestamp, and query type, the system helps support teams address issues efficiently and stay responsive. With an open-source ticketing system, users gain access to the source code, making it easy to adjust or expand the system according to specific business needs. These systems support query categorization and task tracking, which helps prioritize urgent customer issues.
Integrating an open-source helpdesk ticketing system into your business enables customer support agents to allocate their time more effectively. With the ability to prioritize tasks, agents can better understand which issues require immediate attention, helping them respond to customer needs more efficiently. Additionally, many ticketing systems include built-in knowledge bases for handling common inquiries, enabling agents to resolve questions quickly while delivering effective support.
Top 30 Best Open Source Ticketing System
1. WSDesk
The WordPress Help Desk plugin brings all support requests together, simplifying management. An integrated knowledge base addresses frequently asked questions, reducing the volume of tickets. This help desk system is open-source and adaptable to business needs. Users can create unlimited agent profiles and manage countless tickets. With a design focused on privacy, the platform ensures that only your organization has access to the data. Its interface, based on AJAX, is efficient and user-friendly. Additionally, it integrates smoothly with OpenAI’s ChatGPT for advanced support options, making customer interactions even more responsive.
2. OSTicket
The OSTicket helpdesk system ranks as one of the top open-source ticketing solutions, offering extensive support and ticket management capabilities. It serves businesses of various sizes by facilitating a straightforward multi-user platform, integrating smoothly through email, phone, and web forms. Its key features focus on efficient ticket routing, SLA management, and detailed reports, allowing support teams to handle requests with ease.
3. Faveo Helpdesk
Faveo Helpdesk offers an intuitive platform to automate help desk tasks and simplify tracking customer inquiries. It supports customer service teams by providing tools for managing incidents, responding to requests, and maintaining service-level agreements. Its built-in knowledge base enhances support efficiency, while automation improves inquiry management. Key features include automated ticket routing, call center management, and branding options.
4. UVDesk
UVDesk is a flexible, open-source ticketing system that businesses frequently choose to improve customer support operations. It includes automated routing that directs tickets to the appropriate department or agent, and it integrates with other applications via API, enabling seamless communication across platforms. Supervisors can also monitor ticket handling and evaluate agent performance through advanced reporting features, which help maintain high service standards and address areas needing improvement.
5. FreeScout
FreeScout is a PHP-based open-source help desk solution that provides a simple and powerful way to manage customer support. Its lightweight nature makes it easy to deploy, even on shared hosting platforms, without requiring extensive technical knowledge. This feature makes FreeScout an ideal choice for businesses and startups that need an efficient ticketing system but have limited resources for complex setups. The system is built on MySQL and PHP, ensuring broad compatibility and ease of installation. FreeScout is flexible, allowing businesses to adapt it to their specific requirements.
6. Help Desk Z
HelpDeskZ is an open-source ticketing system designed to assist businesses in managing their support tickets. It is built using PHP and is available for free, making it an ideal solution for small businesses or teams with limited resources. One of its key features is the ability to organize tickets into groups, which helps support agents better track and handle common customer issues. This organization provides a clear overview, ensuring teams can address recurring inquiries efficiently.
7. SuiteCRM
SuiteCRM is an open-source CRM solution that provides an affordable option for businesses to manage customer relationships effectively. By centralizing customer data, it helps businesses build stronger connections with their clients. This platform’s open-source nature gives you the flexibility to adjust the support system to your specific requirements. It also includes lead management tools designed to help increase sales. In addition, SuiteCRM provides the key features necessary for customer support teams to respond quickly and efficiently to customer queries
8. Hesk
HESK is a free help desk software solution offering both on-premise and cloud deployment options. It includes a customer knowledge base that helps users find answers to common questions. If customers still need assistance, they can submit a ticket, which the system automatically prioritizes based on urgency and the relevant department. The ticketing system allows businesses to adjust the submission form to meet their needs. Once a ticket is assigned, support staff can manage the ticket through a web interface, communicate with the customer, add notes, and upload necessary files to assist with the resolution process
9. Zammad
Zammad offers businesses an efficient way to manage customer service by bringing all support interactions into a single platform. This open-source helpdesk ticketing system supports multiple communication channels, including email and social media, making it easier for businesses to address customer questions. With Zammad, you can organize and track your tickets while ensuring your support team never overlooks a customer request. Additionally, Zammad tracks changes in ticket status, making it easier to monitor progress over time. It also supports multiple languages, allowing businesses to engage customers from different regions.
10.Liberum
Liberum is a helpdesk ticketing system designed for small to medium-sized businesses. It offers an intuitive, web-based interface that simplifies the management of customer support queries. Users can track tickets easily and manage communication via email and SMS notifications. The system also allows businesses to receive alerts for important tickets, ensuring critical issues are addressed promptly. In addition to its ease of use, Liberum includes reporting features that provide detailed insights into support activities, helping businesses monitor and improve their customer service operations.
11. Bitrix24
Bitrix ticketing system integrates CRM, messaging, and task management to enhance support efficiency. This platform allows businesses to quickly address inquiries, reducing the need for multiple tickets by offering fast solutions. Through its unified approach, it gathers customer interaction details and supports communication across various channels, improving overall engagement. Bitrix also includes advanced features such as a virtual assistant, ticket routing, and live chat, all of which promote smoother communication and faster resolution.
12. Odoo
Odoo organizes and tracks tickets, presenting their status in a straightforward dashboard. With support for multiple channels like email, live chat, and customizable web forms, the system simplifies handling inquiries. It offers several features to boost customer support, such as creating service level agreements (SLAs), sending automated email updates, and using canned responses. Additionally, businesses can manage support contracts with customers, adding another layer of service management. This tool makes it easier for support teams to stay on top of tasks and maintain smooth communication.
13. Tidio
Tidio offers a customer service and helpdesk solution that focuses on managing ticket triage, supporting customers via live chat, and engaging clients through email automation and chatbots. Although not a completely open-source tool, it provides many useful features for free, including a ticketing system with no limit on the number of tickets. The platform’s helpdesk tools are designed to improve the efficiency of your support processes and ensure your team can handle inquiries effectively. Tidio’s range of features makes it a solid choice for businesses looking to optimize their customer support without incurring significant costs
14. Rocket.Chat
Rocket.Chat is for secure communication across teams, companies, and communities. It integrates a ticketing system, allowing businesses to manage customer interactions through multiple channels. With Rocket.Chat, you can easily engage with users via platforms such as WhatsApp Business, Mod Assist, and Zapier, ensuring that no matter how a user reaches out, you can respond effectively. This platform helps organizations handle customer requests and support tickets while maintaining efficient communication with team members and clients. It supports collaboration by connecting users across various mediums, making it easier for businesses to manage inquiries without switching between platforms
15. ERPNext
It simplifies ticket management and boosts workflow efficiency through automation, enabling teams to handle issues promptly and effectively. With real-time insights, organizations can track performance and identify areas for improvement. The system also facilitates communication across various channels, ensuring support teams can engage with customers wherever they reach out. Automated ticket assignments further streamline processes, while the ability to monitor service level agreements (SLAs) ensures timely responses.
16. Trudesk
Trudesk is an open-source help desk software that supports businesses in managing customer service operations effectively. It features a scalable and adaptable framework that ensures ease of use, allowing companies to handle customer issues more efficiently. By using Trudesk, businesses can expect faster response times, which enhances customer satisfaction. This software offers ticket updates, ensuring that every inquiry is addressed promptly. Additionally, it includes security features to manage user permissions and access, further improving workflow and protecting sensitive data.
17. DiamanteDesk
DiamanteDesk offers an efficient solution for businesses seeking a helpdesk ticketing system to manage customer support across various channels such as email, social media, and web forms. This platform is highly valued for its ability to integrate deeply with CRM systems, ensuring smooth communication and enhanced customer interactions. Additionally, DiamanteDesk gives businesses complete control through its API, allowing for a high degree of flexibility in managing support operations. The system also automates internal processes, which reduces manual work and improves overall efficiency in handling customer requests.
18. ProProfs Help Desk
ProProfs Help Desk allows businesses to manage customer support across multiple channels like email, live chat, web forms, and a help center. This tool enables support teams to engage customers efficiently by handling interactions through different platforms. It also includes workflow automation features, such as ticket assignments and notifications, which help reduce manual tasks. Additionally, businesses can use ProProfs to develop chatbots that assist in lead generation and customer support 24/7.
19. MantisBT
Mantis Bug Tracker (MantisBT) is a free, open-source tool primarily for bug tracking, though it also offers functionalities for project management. It operates as a web-based system and is built on PHP, making it compatible with different operating systems, including Windows, Linux, macOS, and Unix. The software supports multiple database backends like MySQL, MS SQL, and PostgreSQL, providing flexibility for various environments. In addition, MantisBT has a growing set of plugins, which users can install to add additional features or extend its functionality as needed.
20. Hiver
Hiver is a customer support platform integrated directly within your inbox, available for both Gmail and Outlook users. Its key advantage is that teams can manage all customer interactions—whether through email, chat, WhatsApp, or phone—without needing to transition to a separate platform or learn complex workflows. This integration allows businesses to handle support tasks efficiently, keeping operations within a familiar email environment. Additionally, Hiver includes essential collaboration features, enhancing team coordination while saving time and effort.
21. Zoho Desk
Zoho Desk is a comprehensive web-based help desk software that simplifies customer service management across various communication channels such as email, chat, and voice. The platform centralizes support by integrating multiple channels, making it easier for teams to track and respond to customer queries. It includes a support email, web forms, and a client portal through its help center. To reduce manual efforts, Zoho Desk offers two macros that automate common tasks.
22. Freshdesk
Freshdesk is a collaborative ticketing system that enhances team efficiency and expedites customer responses. Its free version includes features, such as email ticketing, automatic notifications, ticket merging, and status tracking. These essential tools provide a reliable foundation for managing customer inquiries. Additionally, it offers a private knowledge base that allows your team to quickly find important information. However, it lacks community forums, which are often helpful for resolving product usage issues and fostering interaction among users.
23. LiveAgent
LiveAgent offers flexibility for small businesses with its free plan, enabling teams to add unlimited agents without additional charges. The platform includes essential support tools like a customer portal, forum, two email accounts for ticketing, and a live chat channel. These features are sufficient for managing core customer interactions. Security is also a priority, with strong measures in place even on the free plan. LiveAgent ensures restricted agent access, enforces password protocols, and supports two-step verification alongside HTTPS encryption.
24. Solarwinds
SolarWinds offers a ticketing and incident management system that enhances IT support by simplifying the troubleshooting process. The tool automatically organizes and tracks issues, allowing for a quicker response and resolution. You can set clear expectations for response times and resolution targets through its service level agreement (SLA) management feature. The platform also includes basic reporting tools that provide valuable performance insights, helping teams assess and improve their help desk operations.
25. OneDesk
OneDesk integrates project management and helpdesk functions into one application, making it a useful tool for small and medium-sized businesses. The software simplifies ticketing and task management, allowing teams to handle both in a single space. With its cloud-based setup, OneDesk eliminates the need for multiple tools, enabling businesses to manage workflows more efficiently. This unified approach to task and ticket management helps teams run operations without the hassle of switching between different applications, making it a practical solution for businesses looking for a more cohesive system.
26. OTOBO
OTOBO is a fully open-source service management tool that simplifies service processes and boosts overall service quality across various departments, including IT. It helps service teams by automating many routine tasks, allowing for smoother communication and better teamwork. The platform provides complete visibility into the status and progress of ongoing tasks, ensuring that service teams are always informed. Additionally, OTOBO tracks service quality automatically, giving you full control over the assets and performance of your service organization, while offering a clear view of all activities.
27. Helpspot
HelpSpot is a versatile open-source ticketing system that stands out for its customizable, budget-friendly approach to managing support requests. It allows teams to organize customer communication efficiently, ensuring that all tickets are routed correctly to dedicated agents. Features like collision detection prevent multiple agents from working on the same issue simultaneously, while internal notes enable seamless collaboration within the platform.
28. RaiseaTicket
RaiseaTicket is an open-source helpdesk and ticketing system designed to simplify customer support and enhance efficiency for businesses of various sizes. It enables organizations to manage customer queries and service requests seamlessly through multiple channels, such as email and web forms. The system allows users to create and track tickets while ensuring that agents can resolve issues quickly, maintaining consistent service levels.
29. ITFlow
ITFlow combines essential IT service management features like ticketing, invoicing, client documentation, and asset management into one platform.The system enables users to track service requests, manage customer interactions, and automate recurring billing. This system also offers features such as a password manager with AES encryption, client portals for transparent communication, and an integrated invoicing system that simplifies financial management.
30. Mojo Helpdesk
Mojo Helpdesk is a cloud-based support tool for businesses of all sizes. It helps teams in areas like IT, customer service, facility maintenance, operations, and product management address internal and customer-facing issues. The platform features key tools such as ticket handling, user management, and reporting. It also includes workflow automation and SSL security to ensure safe operations. Users can set up automated responses for tickets, create custom email templates, and track time spent on tasks. In addition, Mojo Helpdesk provides a dashboard for monitoring performance, managing storage, and accessing a knowledge base to support team members and customers.