Inbound call tracking software helps businesses track, analyze, and manage incoming calls to gain insights into customer interactions and the effectiveness of marketing efforts. This type of software captures data about each call, such as the source (whether it was from a specific ad, website, or campaign), the caller’s information, and the duration and quality of the call. It enables companies to see which marketing channels are driving calls, understand customer needs better, and improve conversion rates.
Top 30 Best Inbound Call-Tracking Software
1. Zoho Desk
Zoho Desk is a versatile call-monitoring software that enhances agent productivity and makes customer service management easier. Agents can oversee customer requests across various brands, products, and channels. With easy-to-navigate dashboards, Zoho Desk allows teams to focus on customers and speed up resolutions. The built-in AI also assists agents in handling daily tasks and improving service quality.
2. LiveAgent
LiveAgent’s omnichannel help desk offers support teams a full suite of inbound call center features, making it easy to handle calls and keep customer satisfaction high. Its smart call routing sends calls to the highest-priority available agent, or when necessary, to another free agent. Agents can also use automatic call distribution (ACD) to route calls to personal devices like cell phones. This feature allows them to stay connected and provide support on their preferred device, even on the go.
3. Zendesk
Zendesk Call Center is a cloud-based customer service platform that enhances support by managing voice interactions. It uses intelligent call routing, IVR, call recording, and real-time analytics to streamline customer calls. By working with email, chat, and social media, Zendesk provides a unified view of customer interactions across channels. Scalable and efficient, it allows businesses to manage calls effectively, boosting customer satisfaction.
4. CloudTalk
CloudTalk is a robust cloud-based call center solution that excels in advanced call routing and extensive global coverage. It’s an ideal choice for businesses with high call volumes that need dependable performance across regions. CloudTalk integrates with popular CRM systems, making it a valuable tool for teams focused on enhancing inbound call management and customer service on an international scale. CloudTalk is dedicated solely to call handling, offering a specialized approach to customer interactions.
5. Aircall
Aircall’s call monitoring software empowers agents to enhance customer experiences by learning from each interaction. It includes different phone system features, such as creating toll-free numbers, setting up customizable voicemails, sending SMS business texts, and assigning personalized three-digit extensions for team members. The software supports unlimited concurrent calls and allows grouping based on shared characteristics to simplify call routing.
6. Acefone
Acefone is a VoIP phone system that boosts efficiency with features like auto-dialers, call transfer, click-to-call, and SMS notifications. It provides IVR, call detail reports, and end-to-end encryption to keep customer data secure. Acefone helps agents maximize productivity through tools like call barge, detailed reports, missed call alerts, and text-to-speech. Agents can also customize ringback and set personalized music or messages for customers on hold.
7. Contacto
Contacto is an omnichannel call-monitoring software that integrates customer conversations with existing systems. It enables supervisors to provide real-time guidance to agents while using call data to track performance trends. With its drag-and-drop workflow builder, Contacto enhances productivity and also integrates with third-party applications.
8. WhatConverts
WhatConverts lets users capture and track phone calls, forms, chats, and transactions, connecting each lead to its original marketing source. Using advanced call tracking technology, the platform provides detailed data on every call. Despite the extensive information collected, its reporting tools make it easy for companies to gain insights from both call and marketing data.
9. CallRail
CallRail provides a call tracking and marketing analytics platform, offering key features like inbound call tracking and recording. Its automatic call recording captures all calls to designated tracking numbers at no additional charge. With call analysis, these recordings allow businesses to examine conversations with leads, categorize interactions, and enhance team training.
10. Salesloft
Salesloft is an all-in-one engagement platform that manages and tracks both inbound and outbound calls. It features a sales dialer that helps users track and execute sales calls and text messages. The platform’s reporting tools offer detailed conversation analytics, allowing users to compare key performance indicators (KPIs) against Call Standard Reports. It also provides insights into call durations and other metrics, enabling users to assess team performance effectively.
11. 800.com
800.com offers toll-free numbers that can be routed to cell phones or business landlines, allowing users to forward calls globally with ease. The service includes vanity numbers, which help customers easily find and remember contact details, enhancing brand recognition. With call forwarding, users can redirect calls to any preferred device, ensuring reliable customer support from any location. The toll-free numbers act as effective marketing tools, making it convenient for a global audience to reach your business, which can help drive sales and build stronger customer connections.
12. RingCentral
RingCentral is a highly-rated call tracking and collaboration software for flexible, off-site business communication. This cloud-based platform supports phone conversations, messaging, and other communication needs across both desktop and mobile devices, making it accessible and adaptable for various work environments. With features like automated call recording, voicemail forwarding, and advanced multi-level IVR voice recognition, RingCentral MVP enhances call management and customer interactions.
13. Outreach
Outreach simplifies calling by offering click-to-call functionality, device-agnostic calling, call recording, and a location generator, all of which help improve answer rates using local area codes. It also tracks and automates emails, categorizes messages, integrates with external platforms, and allows for scheduling and template usage. With its robust API, Outreach supports seamless data sharing with other systems, while daily call summaries and activity tracking keep teams updated on prospect interactions.
14. CallSource
CallSource’s inbound call tracking software enables businesses to analyze call data, boosting both marketing and sales. It captures caller information for follow-up and appointment bookings, helping ensure every call is answered by managing call traffic volume. By revealing which ads generate the most leads, it guides effective budget allocation and tracks online and offline marketing expenses. Additionally, the software supports improvements in employee performance through insightful data.
15. CallTrackingMetrics
CallTrackingMetrics is a comprehensive conversation analytics and call tracking platform that enhances contact center automation through AI-driven features. It offers advanced tools like predictive dialing, call and text tracking, and customizable APIs. CTM also integrates directly with major platforms like HubSpot, Salesforce, Zendesk, and Shopify, making it versatile for businesses seeking robust communication capabilities at various service levels.
16. CallAction
CallAction helps users track inbound calls, enrich caller data through consumer databases, and integrate with CRMs to export call details directly to records. Its standout feature is the intelligent SMS automation that responds to missed calls, making it ideal for companies with a mobile-focused customer base or those active in SMS marketing.
17. Revenue.io
Revenue.io is a free call tracking software that provides teams with real-time guidance and recommendations. It is suitable for businesses of all sizes and offers a range of solutions, including conversation AI, a sales prospecting tool, and CTI for automated call logging. The platform also features inbound sales tools and sales coaching capabilities. Managers benefit from automated call logs and detailed insights and reports to improve team performance.
18. CrazyCall
CrazyCall is a cloud-based call-tracking software that helps businesses manage inbound calls. It includes features like call recording, call transfers, live listening, and queue management. The software is designed to be user-friendly, even for those without technical expertise. CrazyCall integrates with platforms like Pipedrive and Zapier, and it supports international connections in 60 countries.
19. Marchex
Marchex provides conversation intelligence to help users understand the customer journey and identify intent, allowing them to take action and close deals effectively. The platform enables users to prioritize the best leads and boost sales. Additionally, Marchex offers an SMS messaging platform called Sonar, which, according to testimonials, enhances sales and productivity.
20. Infinity
Infinity is a cloud-based call-tracking platform that helps businesses improve marketing, operations, and customer support by providing valuable insights from phone calls. It offers data to track the origin of calls, helping businesses understand why customers are reaching out. The platform also features conversation analytics, automatically extracting insights from each call, making it easier to monitor and analyze customer interactions.
21.RingBa
Ringba is a comprehensive call tracking and analytics for marketers, call centers, and agencies to manage call flow, track detailed campaign data, and optimize performance through reporting and analytics. Built with performance and flexibility in mind, Ringba pushes the boundaries of innovation, revolutionizing how businesses engage with consumers. The platform views its clients as partners, offering hands-on support and access to live sales and technical assistance, all without requiring contracts or commitments to begin.
22. Shape CRM
Shape CRM provides a comprehensive solution for managing inbound calls, particularly suited to businesses seeking to enhance their lead engagement. Their platform includes a built-in phone system that supports inbound call routing, local presence dialing, and call tracking to boost productivity. Additionally, it offers features like AI-powered call scoring, compliance checks, and detailed call transcripts.
23.DialogTech
DialogTech is a call analytics and optimization platform that tracks inbound calls and enhances marketing strategies. It attributes calls to specific marketing interactions, such as campaigns, search keywords, or web pages. The platform’s AI-driven insights analyze conversations to assess caller intent and lead quality. Additionally, DialogTech integrates with marketing platforms and CRM systems, providing a comprehensive solution for optimizing marketing efforts and tracking call performance.
24. FluentStream
FluentStream is a call tracking software that provides several key features to improve call management. It automatically records both inbound and outbound calls for specific extensions, phone numbers, queues, or call groups, with recordings available for playback or download at any time. The software also offers call queues, keeping callers on the line while they wait for an available agent. It provides toll-free numbers, giving clients an easy-to-remember way to contact your business.
25. ActiveDemand
ActiveDemand is an inbound call tracking software that helps businesses track and analyze incoming calls to improve marketing strategies and customer service. The software uses dynamic number insertion (DNI) to assign unique phone numbers to specific marketing campaigns, enabling businesses to track the origin of each call. ActiveDemand records call data, including call duration and outcome, providing valuable insights into the effectiveness of marketing channels.
26. Convirza
Convirza is a call tracking software that helps businesses track and analyze both inbound and outbound calls. It provides valuable insights to enhance call center performance, customer service, marketing strategies, and operational efficiency. The software automatically records and analyzes each incoming call, offering detailed data. Additionally, it tracks the effectiveness of marketing campaigns, ensuring that leads are successfully converted into customers.
27. Phonexa
Phonexa helps businesses manage incoming calls by automatically routing them based on the caller’s IVR responses and agent availability. The software prioritizes high-quality leads using customizable filter settings. With its comprehensive dashboard, Phonexa provides real-time insights into daily traffic and key performance indicators, allowing users to monitor their campaigns effectively.
28. DialPad
Dialpad’s AI-powered customer engagement platform is built to help businesses manage high volumes of incoming calls. It enables agents to deliver a better customer experience while minimizing manual tasks like data entry. The platform offers a true omnichannel solution, allowing agents and supervisors to seamlessly carry conversations across various channels, including social media, voice, and video, ensuring a consistent experience for customers.
29. Retreaver
30. JustCall
JustCall allows you to listen to live calls, provide discreet support to agents, and join any conversation when necessary. This feature helps your team deliver an excellent customer experience by offering real-time assistance to agents and improving their performance. With call whispering, you can offer insights to agents behind the scenes, helping them resolve issues quickly without the customer knowing.
Understanding where your leads come from is essential for running a successful business, and call tracking software helps you pinpoint exactly that. It is crucial to know which parts of your marketing strategy are effective so you can adjust and plan accordingly. The best inbound call tracking software depends on your unique needs and goals. To find the right solution, consider evaluating its features, pricing, scalability, and integration options to ensure it aligns with your business requirements.