Organizations and teams rely on effective tools to track, monitor, and address issues with precision. Free issue tracking software plays a crucial role by helping businesses detect, follow up on, and resolve challenges encountered in projects or daily operations at no cost. From handling software bugs to addressing customer complaints or internal workflow problems, this type of software facilitates an orderly and efficient approach to problem-solving.
Top 30 Best Free Issue Tracking Software
1. Jira
Jira is an issue tracking software that brings engineering and support teams together, enabling them to resolve development challenges with efficiency. It offers core features that simplify the process of escalating, routing, and linking tickets, whether within your existing support system or directly through Jira. Teams with up to 10 members can use Jira Software at no cost.
2. GitHub
GitHub provides a platform where developers collaborate, review code, and manage version control. The issue and pull request dashboards allow users to update outdated items, close issues, and monitor mentions across multiple repositories. Users can also organize and locate tasks efficiently by filtering, sorting, and searching through issues and pull requests.
3. Zoho Desk
Zoho enables your team to log, monitor, and prioritize issues according to specific criteria within a single platform. The system keeps customer support agents informed by sending notifications about updates and new tickets. It allows you to customize the interface to suit your needs. You can automate tasks, define rules, establish SLAs, and perform other functions.
4. Asana
Asana provides a free plan for teams of up to 10 members, referred to as the Personal plan. This plan includes an unlimited number of tasks, projects, messages, and file storage. Users can assign tasks, set due dates, and access mobile apps available on both iOS and Android devices. The My Tasks dashboard allows individuals to view all their assigned work in one place and organize priorities effectively.
5. Wrike
Wrike operates as a cloud-based tool for collaboration and project management, enabling users to oversee projects from inception to completion. It allows for comprehensive task monitoring, ensuring users stay informed and in control at every stage. This all-in-one platform handles everything from initiating project requests to tracking progress and delivering detailed reports on outcomes.
6. Freshdesk
Freshdesk offers a free plan perfectly suited for small businesses. This plan allows users to manage email and social ticketing, build and maintain a knowledge base, collaborate effectively with their team, handle communication through a shared inbox, and organize work using threads and tasks.
7. Spiceworks
Spiceworks provides a free issue tracking solution, offering a range of features to enhance IT and internal support team operations. This cloud-based platform simplifies managing service requests through its intuitive and efficient ticketing system, making setup and administration hassle-free.
8. LiveAgent
LiveAgent stands out as a leading solution in customer service. Small businesses can benefit from its free plan, which provides access to essential tools. Additionally, LiveAgent offers a 14-day free trial, giving users the opportunity to explore the complete suite of over 180 features. This includes unlimited email ticketing, support across multiple channels, automation capabilities, and much more.
9. Vision Helpdesk
Vision Helpdesk is an issue tracker that organizes support requests from various channels such as email, voice, live chat, and social media. It offers automation features that save time and make it easier to manage and resolve tickets. Additionally, you can set up automated workflows to ensure tickets reach the right team members.
10. Shortcut
Shortcut accelerates and enhances the precision of your issue tracking process, making it a great fit for engineering teams that regularly create new features and handle ticket requests. It allows you to track user stories and issues, plan software development sprints, visualize work with Kanban boards, and generate reports on progress.
11. Rollbar
Rollbar is a cloud-based bug tracking and monitoring tool suitable for organizations of all sizes. It supports various programming languages and frameworks, including JavaScript, Python, .NET, Drupal, WordPress, and Pyramid. Additionally, users have the option to deploy the solution on their premises.
12. Bitrix24
Bitrix24 provides a free plan that includes issue tracking and various business tools. This plan accommodates an unlimited number of users, though it comes with certain restrictions. It includes features like unlimited leads and contacts, task tracking to assess employee performance, Gantt charts for managing projects, and access to essential product features.
13. Backlog
Backlog is a comprehensive project management tool for developers and their teams, offering features like issue tracking, version control, and a wiki all in one place. Its main features include projects, burndown charts, Gantt charts, issues, watchlists, subtasks, comment threads, file sharing, and bug tracking.
14. Hiver
Hiver helps teams collaborate in real-time across all customer communication channels. With the support of AI and automation, it speeds up issue resolution and enhances team productivity.
15. ClickUp
ClickUp acts as a project management platform and issue tracking solution for customer support teams. It converts customer support issues into tasks that can be tracked within a project, allowing teams to monitor progress and ensure problems are addressed.
16. HappyFox
HappyFox delivers an efficient ticketing system for managing customer service, IT, and internal help desk operations. It centralizes the management of customer inquiries and problems, ensuring that each request is tracked and resolved promptly.
17. Zendesk
Zendesk is a customer service platform that collects customer issues from multiple channels and arranges them into a unified queue. It gives support agents a full view of the customer’s past interactions, helping them offer more personalized and effective assistance.
18. HubSpot
HubSpot’s Issue Tracking Software provides a centralized platform to manage and track customer issues. It automatically organizes and updates these issues, ensuring your team stays on top of every customer request without missing anything.
19. Freshservice
Freshservice provides effective issue tracking features. Its incident management system organizes tickets by type or urgency, helping teams prioritize tasks more efficiently. With all information visible on a single screen, teams can distribute the workload evenly, minimizing the risk of burnout.
20. Basecamp
Basecamp is a project management and collaboration platform that helps improve organization and productivity for both small and large teams. With its simple design and easy-to-use interface, it stands out in managing remote teams and projects. Its wide range of features supports communication, task assignment, and tracking of project progress.
21. Instabug
Instabug is a bug management tool that helps you track, prioritize, and address bugs during product development. It delivers detailed bug reports with all the crucial information necessary for resolving the issues.
22. Linear
Linear is a project management tool built for teams involved in issue tracking, particularly in software development. It offers a free plan known as the Free for Everyone Plan, which supports an unlimited number of team members. This plan also includes up to 250 active issues and provides unlimited access to archive, import, and export functionalities.
23. OpenProject
OpenProject is an open-source software with features like issue tracking, Gantt charts, and agile workflows. It’s a versatile and free solution for team collaboration.
24. Teamwork
Teamwork.com offers a free plan that enables you to monitor projects and organize tasks. With this plan, you get access to two active projects, unlimited tasks, 100 MB of file storage, and a 30-day trial period. This project management tool helps businesses plan, track, and oversee projects while also providing features to assist with team collaboration.
25. Slack
Slack is often seen as just a messaging app, but it offers much more. It connects with most issue tracking tools available, allowing you to set up Slack for task management. This setup helps in routing issues, adding comments to tickets, and receiving notifications.
26. Faveo Helpdesk
Faveo Helpdesk automates ticketing to help you manage customer support, allowing unlimited agents to access the platform. As a cloud-based solution, it offers tools for managing customer service, incidents, and SLAs, and includes a built-in knowledge base for easy reference.
27. MantisBT
Mantis Bug Tracker is an open-source, web-based system used primarily for tracking software bugs. While its main purpose is bug tracking, many users adjust MantisBT to function as a general issue tracking system and project management tool.
28. Trello
Trello is a project management tool that operates online and organizes work through boards, which stand for projects, and cards, which represent tasks. Its simple, visual system allows teams to manage their tasks and projects in a way that suits those who prefer a flexible, board-style layout.
29. Bugzilla
Bugzilla is a free, open-source tool for tracking issues. This web-based system allows developers to monitor bugs, problems, and other change requests in their products.
30. zipBoard
zipBoard is a visual bug tracker that enables teams to review and collaborate on web projects through its central task manager. It helps your team gather feedback on digital content throughout the development process.