Conversational intelligence software has become essential for organizations to enhance their conversation, better understand customer needs, and examine interactions to power better business decisions. These structures leverage AI to analyze dialogues, often in real time, imparting precious insights into consumer needs, engagement quality, and even sales effectiveness. In this article, we’ll explore the top 30 best conversational intelligence software that can add value to customer interactions and help businesses achieve their goals. These top 30 best conversational intelligence software offer a wide variety of options for various businesses regardless of their sizes.
Let’s look through this list of the top 30 best conversational intelligence software.
Top 30 Best Conversational Intelligence Software
- Gong.io
Firstly, Gong.io is a leading conversational intelligence platform that leverages AI to capture and analyze every interaction in customer conversations. Its robust analytics offers deep insights into buyer behavior, identifying patterns that lead to successful conversions. Furthermore, Gong.io enables sales teams to understand client sentiment, overcome objections, and optimize sales approaches, making it a top choice for businesses focused on maximizing sales outcomes.
Estimated Price: $100 – $200 per user per month.
- Chorus.ai
Chorus.ai allows sales teams to capture and analyze customer calls, focusing on areas like talk-to-listen ratios, keyword usage, and customer concerns. Moreover, its unique features provide insights into deal health, helping teams manage pipelines effectively. Additionally, Chorus.ai’s detailed analytics make it easier to pinpoint what works and optimize future conversations.
Estimated Price: $100 – $150 per user per month.
- Invoca
Specialized for marketing and sales teams, Invoca’s AI-powered call tracking software provides comprehensive insights into customer interactions. Furthermore, it reveals which campaigns are driving inbound calls and tracks customer sentiments, ensuring brands can tailor their communication strategies based on real customer feedback and behavior.
Estimated Price: $1,000 – $2,500 per month (based on call volume).
- ExecVision
ExecVision focuses on identifying and resolving gaps in sales communications through AI-driven insights. Moreover, it empowers managers to coach teams by analyzing call recordings, identifying high-impact conversations, and providing real-time feedback. Additionally, ExecVision’s ability to create targeted learning experiences boosts team productivity.
Estimated Price: $100 – $150 per user per month.
- Salesloft
Salesloft stands out with its robust automation and call coaching capabilities, allowing sales teams to optimize customer engagements. Furthermore, its real-time conversation intelligence, combined with analytics, helps identify winning patterns in client interactions and provides the insights needed to scale success across the organization.
Estimated Price: $100 – $150 per user per month.
- Observe.AI
Observe.AI harnesses the power of AI to monitor and improve call quality across customer support teams. Moreover, it transcribes and analyzes conversations, identifying areas where agents excel or need improvement. Additionally, with its real-time coaching, Observe.AI enhances the efficiency and effectiveness of customer support teams, driving better customer satisfaction.
Estimated Price: $70 – $120 per user per month.
- Talkdesk
Talkdesk’s conversational intelligence capabilities provide real-time insights into customer interactions, helping agents respond more effectively. Furthermore, by leveraging AI to detect sentiment and key topics, Talkdesk enables businesses to offer more personalized support, resulting in improved customer satisfaction and loyalty.
Estimated Price: $85-$145 per user per month
- Tethr
Tethr is an AI-driven conversation intelligence platform focused on customer insights and feedback. It uses natural language processing (NLP) to analyze call data, surfacing customer sentiment trends, pain points, and opportunities for improvement. Additionally, Tethr’s analytics help companies refine their strategies to better meet customer needs.
Estimated Price: $80 – $120 per user per month.
- Balto
Balto provides real-time guidance for call agents, ensuring they deliver high-quality conversations consistently. Moreover, the software gives on-screen prompts based on conversation flow, helping agents adhere to best practices and address customer concerns effectively. Furthermore, Balto’s AI-driven guidance is particularly helpful for sales and support teams aiming to boost performance.
Estimated Price: $90 – $140 per user per month.
- Fireflies.ai
Fireflies.ai uses AI to automatically capture and transcribe meetings and calls, making it easy for teams to revisit conversations and extract actionable insights. Additionally, this tool integrates with various collaboration platforms, enabling seamless data capture and analysis, which can improve sales tactics and overall team alignment.
Estimated Price: $10 – $20 per user per month (basic plan).
- VoiceOps
VoiceOps specializes in helping teams optimize call outcomes by providing actionable coaching insights. Moreover, it analyzes call recordings to highlight winning behaviors, allowing managers to effectively coach agents based on real data. Furthermore, with VoiceOps, companies can focus on developing consistent strategies that improve team performance.
Estimated Price: $75 – $120 per user per month.
- Wingman
Wingman provides real-time sales coaching by analyzing conversations, offering insights on customer objections, competitor mentions, and winning phrases. Additionally, its AI-driven insights allow teams to adjust their sales approach on the fly, giving them an edge in a competitive market.
Estimated Price: $60 – $100 per user per month.
- CallMiner
CallMiner’s conversation analytics help businesses unlock valuable insights from customer interactions. Moreover, using advanced AI, it identifies patterns in sentiment, tone, and keywords, allowing organizations to gain a comprehensive view of their customer’s journey. Furthermore, CallMiner’s insights support data-driven decisions, enhancing customer satisfaction and loyalty.
Estimated Price: $90 – $130 per user per month.
- Dialpad
Dialpad offers robust conversational intelligence with its real-time transcription and analysis features. By capturing call data and providing actionable insights, Dialpad helps teams understand the nuances of customer conversations. Additionally, this tool supports both customer support and sales functions, allowing teams to fine-tune their communication strategies.
Estimated Price: $60 – $100 per user per month.
- Cogito
Cogito stands out with its AI-driven emotional intelligence technology. Moreover, it offers real-time guidance to agents by analyzing conversational tone and sentiment, ensuring that each customer interaction is handled with empathy. Furthermore, Cogito’s technology is particularly beneficial for customer-facing teams that prioritize emotional engagement.
Estimated Price: $100 – $150 per user per month.
- Refract
Refract provides AI-driven insights into sales conversations, helping teams identify winning behaviors and replicate them across the organization. Additionally, by analyzing interactions, Refract enables managers to develop customized training that aligns with real-world sales experiences, improving overall sales performance.
Estimated Price: $80 – $140 per user per month.
- Revenue.io
Revenue.io combines conversation intelligence with sales enablement, providing insights into customer interactions while automating administrative tasks. Furthermore, it tracks conversation metrics, identifying areas for improvement and helping teams maintain productivity and engagement levels, leading to better overall sales outcomes.
Estimated Price: $80 – $150 per user per month
- Jiminny
Jiminny’s conversational intelligence software captures and analyzes calls, video conferences, and messages. With AI-driven insights, Jiminny helps sales teams understand customer needs and adjust their strategies accordingly. Additionally, its easy-to-use platform and analytics capabilities make it a popular choice for modern sales teams.
Estimated Price: $80 – $130 per user per month.
- RingDNA
RingDNA is designed for sales teams looking to enhance productivity and performance. Moreover, its conversational intelligence capabilities analyze customer interactions, enabling managers to coach agents effectively. Furthermore, by identifying successful patterns, RingDNA supports continuous improvement and fosters stronger customer relationships.
Estimated Price: $95 – $119 per user per month.
- Voxta
Voxta provides real-time conversational intelligence for customer support teams. Its AI-driven technology identifies key customer concerns and feedback, allowing agents to address issues proactively. Additionally, Voxta’s insights enhance the customer experience, promoting loyalty and reducing support call durations.
Estimated Price: Voxta provides a custom pricing for their software.
- Vivun
Vivun’s conversational intelligence platform is tailored for pre-sales teams, helping them understand customer needs and tailor pitches more effectively. Furthermore, by analyzing customer interactions, Vivun provides actionable insights that help sales teams refine their approach, ultimately improving conversion rates.
Estimated Price: starting from $500/month
- Modjo
Modjo uses AI to analyze customer interactions, providing insights that help sales teams refine their strategies. Additionally, with detailed analytics, Modjo enables teams to understand conversation dynamics, making it easier to optimize sales techniques and drive revenue growth.
Estimated Price: $60 – $90 per user per month.
- Salesken
Salesken offers a unique conversational intelligence platform that analyzes sales calls and identifies areas for improvement. Furthermore, its real-time coaching and post-call analytics help sales teams adjust their strategies based on customer reactions, boosting sales effectiveness.
Estimated Price: $99 per user per month
- Convin
Convin focuses on automating conversation analysis to help sales teams refine their tactics. Additionally, by providing real-time feedback and post-call insights, Convin enables teams to improve performance based on proven data, making it a valuable tool for sales-driven organizations.
Estimated Price: $85.001 Per user, Per month
- Deepgram
Deepgram combines speech recognition and conversational intelligence to capture and analyze interactions. Furthermore, it identifies keywords, sentiment, and conversation flow, offering detailed insights that help teams understand customer preferences and optimize communication tactics.
Estimated Price: $22.00 per user per month.
- XSELL Technologies
XSELL Technologies provides conversational intelligence software that helps teams analyze customer conversations in real time. Additionally, with detailed insights, XSELL enables businesses to deliver personalized customer experiences, supporting higher customer satisfaction and loyalty.
Estimated Price: $100 – $160 per user per month.
- Awaken
Awaken’s AI-powered insights help companies track and optimize customer interactions. Furthermore, it focuses on understanding customer sentiment and behavior, providing actionable data that supports more tailored customer engagement strategies and boosts overall satisfaction.
Estimated Price: Starting from $14/Per Month
- Giosg
Giosg’s conversational intelligence platform supports sales and support teams by providing data-driven insights into customer interactions. Additionally, by capturing conversation patterns and sentiment, Giosg enables businesses to deliver a consistent customer experience and improve engagement strategies.
Estimated Price: $30-$999 per user per month
- Verint
Verint uses AI and machine learning to analyze customer interactions, offering insights into sentiment, intent, and behavior. Furthermore, its conversational intelligence tools allow businesses to understand and respond to customer needs more effectively, supporting long-term customer relationships.
Estimated Price: $50 – $120 per user per month.
- Drift
Finally, Drift’s conversational intelligence platform helps sales and marketing teams engage customers more effectively. Additionally, by analyzing customer interactions, Drift provides actionable insights that allow teams to enhance customer engagement, streamline workflows, and increase lead conversions.
Estimated Price: $2,500 per user per month
Conclusion
In conclusion, the rise of conversational intelligence software offers companies powerful tools to analyze, optimize, and enhance customer interactions. These Top 30 Best Conversational Intelligence Software bring unique strengths and enable organisations achieve their goals.