Live chat is a web-based communication app that enables you and your website visitors to communicate through written text in real-time. It is a major cornerstone for businesses looking to improve customer service and engagement. Live chats offer a direct line of communication, enhancing the customer experience, resolving issues quickly, and providing real-time support. Furthermore, a variety of live chats offer free plans making it easier for small businesses and startups to implement without breaking the bank. As a result, we’ll be exploring the Top 20 Best Free Live Chat Software for Websites and the fantastic features they offer.
Top 20 Best Free Live Chat Software for Websites
- HubSpot Live Chat
HubSpot offers a free live chat feature as part of its comprehensive customer relationship management (CRM) system. Furthermore, it allows businesses to engage with their website visitors in real-time through instant messaging.
- Tawk.to
Next, Tawk.to is a free live chat software with an impressive feature set, including real-time typing view and customizable chat widget. Additionally, it is a widely used live chat software and customer messaging platform that enables businesses to interact with their website visitors in real-time.
- Crisp
Crisp is a multichannel live chat platform that allows you to build chatbots for Instagram, Facebook Messenger, LINE, WhatsApp, and your website in a single place. Furthermore, this tool also lets you integrate answers from your knowledge base to better assist your customers.
- LiveChat
LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. Additionally, it offers software solutions to manage business communications, generate leads, and sell online.
- JivoChat
JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Furthermore, it offers a multilingual live chat solution with a clean and modern interface.
- Pure Chat
Pure Chat is a Live Chat plugin for WordPress. It provides a simple yet powerful live chat solution with unlimited chats, transcripts, and customizable widgets in its free version. Additionally, the interface is clean, and its real-time analytics can help businesses monitor visitor activity effectively. However, the free plan does limit the number of operators.
- Tidio
Tidio is one of the most versatile live chat tools available, offering a free plan with three operator seats and unlimited chats. Furthermore, when integrated with WordPress, Tidio answers customers’ questions, engages website visitors, generates leads, and increases sales.
- Chatra
Chatra is a functional, easy to use piece of chat software for websites that allows your customers to contact you in real-time via live chat or message you when you are offline.
- Drift
Drift is a cloud-based chat solution that automates a key part of a business’s sales process lead generation. Additionally, it is a live chat platform that focuses on generating and qualifying leads, setting meeting bookings, and has a good portfolio of integrations.
- Freshchat
Freshchat is supported on iOS and Android mobile to manage conversations, access customer data, and leverage AI-powered chatbots for fast customer service. Furthermore, while the free version lacks features like advanced analytics and bots, it’s perfect for small businesses that need a simple, effective chat tool.
- Chaport
Chaport is all-in-one customer messaging software that combines multi-channel live chat, chatbots, knowledge base, and more. Additionally, its free plan is fairly limited in advanced customization and integrations, but it’s a solid option for small websites with moderate traffic.
- Zoho SalesIQ
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors and engage them. Furthermore, the free version includes one operator, unlimited chats, and basic visitor tracking features.
- Respond.io
Respond.io is a free chat software that supports multiple communication channels, including live chat, SMS, and social media messaging. The platform provides real-time analytics and visitor tracking, and its free version allows for five users.
- Intercom
Intercom is a live chat system for support, sales and marketing teams. It is a customer service messaging channel that allows businesses to communicate with customers on their website via chat. Furthermore, The free version is best for startups or small teams that don’t require complex workflows or automations.
- Smartsupp
Smartsupp is conversational ecommerce platform that combines AI, chatbots and live chat to engage visitors, automatically convert leads and more. Additionally, the free version offers three seats and allows for automated chatbots, video recordings, and integrations with popular platforms like Shopify.
- Formilla
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. The platform offers basic live chat features and integrates well with WordPress. Furthermore, it’s a good starting point for businesses that are new to live chat but have minimal customer interactions.
- Userlike
Userlike is the leading software solution for customer messaging and support automation. It integrates well with popular platforms like WhatsApp, allowing businesses to unify their communication. The free version is quite limited in its reporting and customizations, but it’s suitable for small companies just starting out.
- Olark
Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Additionally, its key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more.
- LiveAgent
LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. Additionally, it helps businesses bring personalization to customer interaction.
- Zendesk
Finally, Zendesk Chat (formerly Zopim) is a live chat tool. It offers comprehensive live chat and messaging services to help businesses develop rich conversational experiences with their customers across your website, apps, and social channels.
Conclusion
In conclusion, choosing the right live chat software for your website depends on your business size, traffic volume, and specific needs. Making this chose is a bit easier now with this list of the Top 20 Best Free Live Chat Software for Websites.