Complaint management is the process of handling, managing, responding to, and reporting customer grievances. These software play a crucial role in addressing customer issues efficiently, ensuring that complaints are resolved promptly and professionally. Furthermore, they help to streamline the entire complaint handling process, from capturing complaints to providing actionable insights for continuous improvement. Therefore, in this article, we’ll be discussing the Top 20 Best Complaint Management Software that help businesses improve their customer experience.
Top 20 Best Complaint Management Software
- Zendesk
Firstly, Zendesk is primarily to serve, support, and engage customers. It helps companies manage all their customer interactions in one place for more efficient customer service. Furthermore, it integrates seamlessly with various communication channels, ensuring complaints from multiple platforms are centralized for better oversight.
- Salesforce Service Cloud
Next, Salesforce Service Cloud is a powerful, customizable customer service tool. Additionally, it includes specialized functions for customer support not found in Sales Cloud, such as omnichannel case routing, Web-to-Case and Email-to-Case.
- Freshdesk
Freshdesk is an online customer support software providing help desk support with all smart automations to get things done faster. Furthermore, Its AI-powered chatbots help in addressing common queries, while the escalation management feature ensures critical issues receive priority attention.
- Zoho Desk
Zoho Desk is a platform that helps your company build meaningful relationships with your customers. Additionally, its advanced analytics allows businesses to identify trends in customer issues and improve their service accordingly.
- HubSpot Service Hub
HubSpot Service Hub is a comprehensive customer service software with various features to help businesses provide better support and manage customer relationships more effectively. Furthermore, its extensive reporting tools help businesses identify recurring issues and improve their complaint resolution processes over time.
- LiveAgent
LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. Additionally, its customizable workflow automation ensures complaints are handled efficiently, while its reporting tools provide insights into performance metrics and resolution times.
- Qualtrics XM
Qualtrics XM is a leading customer experience management software that allows businesses to collect feedback, identify issues, and resolve complaints effectively. Furthermore, the platform uses AI-powered analytics to uncover the root causes of customer dissatisfaction, enabling businesses to take corrective action quickly.
- JIRA Service Management
Jira Service Management (formerly known as Jira Service Desk) is service desk software for teams who receive incoming issues and requests from other teams/customers. Additionally, the tool offers an intuitive self-service customer portal that allows users to create requests and check their status.
- Helpshift
Helpshift is a digital customer service platform that enables B2C brands engage their customers where they are today on their phone, in messaging apps, on social channels, and on the web. Furthermore, its intuitive dashboard allows businesses to monitor complaints in real-time, ensuring quick responses to critical issues.
- HappyFox
HappyFox is a premier provider of AI-driven customer and employee support solutions, dedicated to delivering exceptional support experiences. Additionally, its customizable workflows and integration with various communication channels make it an excellent choice for organizations looking for an efficient way to manage customer issues.
- Kayako
Kayako is a cloud-based help desk that comes with powerful out-of-the-box functionality. It allows users to track conversations across email, chat, social media and help center tickets. Furthermore, its multi-channel support and automated workflows make it easy for businesses to resolve complaints quickly while maintaining a high level of customer satisfaction.
- SysAid
SysAid for IT asset management is a key functionality of the SysAid platform. The software allows businesses to track and resolve complaints by automating workflows and providing real-time analytics. Additionally, SysAid’s customizable interface ensures that businesses can tailor the platform to meet their specific needs.
- ServiceNow
ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience. Furthermore, its advanced reporting tools provide actionable insights, helping businesses identify patterns and improve customer satisfaction.
- Vivantio
Vivantio is a provider of service management software for both internal, and external facing teams. Additionally, it develops customer service software, optimized for ITIL best practices, featuring ITSM and Customer Service Management solutions.
- Deskpro
Deskpro is multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Furthermore, it offers advanced automation features that ensure complaints are assigned and resolved in a timely manner.
- Freshservice
Freshservice is a user-friendly IT help desk with AI-powered features and easy to set up. Additionally, it automates the process of capturing and resolving complaints, ensuring that no issues fall through the cracks.
- HappyFox Assist AI
HappyFox Assist AI is a conversational AI-led employee support platform that personalizes independent IT and HR issue resolution, in a matter of seconds. Furthermore, by leveraging AI, it automates routine tasks such as ticket creation and routing, ensuring that complaints are resolved faster.
- Kustomer
Kustomer is a customer service CRM platform for managing high support volume by optimizing experiences throughout the customer service journey. Additionally, the platform’s AI-driven tools automate the resolution process, while its analytics provide valuable insights into complaint trends and response times.
- BMC Helix
BMC Helix Platform is an open, scalable service and operations management solution that increases efficiency, productivity, and innovation. Furthermore, its powerful reporting and analytics tools help businesses improve their complaint handling processes, ultimately enhancing customer satisfaction.
- Zoho CRM Plus
Zoho CRM Plus is a single platform that combines customer relationship management (CRM), an exclusive email client for salespeople, visitor tracking, help desk and more.
Conclusion
In conclusion, whether you are a small business looking for a simple solution or an enterprise needing advanced automation, there are numerous software options available to fit your needs. This list of the Top 20 Best Complaint Management Software are the best options in the market and guarantee to resolve complaints faster, and ultimately enhance their customer experience.