About the Candidate
HAMED OLUWATOBILOBA TIJANI
Phone No: +2349036009491 Email: firstname.lastname@example.org
Information-driven Network Engineer with expertise deploying and maintaining both LAN and WAN infrastructure. Dedicated technologist with over 3+ years of system repair and troubleshooting experience. Offering exemplary planning, project management and communication talents. System architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for web-based applications in multiple domains.
Engineering systems testing
Cisco Certified Network Associate(CCNA)
Networking and routing protocol expertise
Enterprise Network Hardware/Software
Network device monitoring
Network server management
Network systems installation
Network architecture understanding
Call Taker Solutions
Call Center Deployment
Digital Content Management
Front-End Web Development
NETWORK ENGINEER & TECHNICAL SUPPORT 03/2018 to Current
Interra Networks Limited – Enugu-North, Enugu.
Setup the Network system and architecture for Enugu’s Emergency Friendship Center 117 using Elastix as Call Solution that synchronizes with a Customer Relationship Management software (CRMs) .
Restructured and reconfigured Enugu Emergency Call Center 112 for Nigeria Communication Commission, initially used 3CX as VOIP PBX ,then upgraded to using Call-Taker Solution with an embedded CRM solution.
Setup a Network system of Outbound/Inbound calls for Farmers Helpline Call Center at Ibadan, Benin, Abia, Zaria and Maiduguri using Aheeva Contact Center Solution as VOIP PBX and web server for calls based on Asterisk.
Setup a call center of 45 agents for PDP Atiku’s pre-election presidential campaign using a Broad band Network to rout calls on Aheeva VOIP PBX to make Outbound/Inbound calls to PDP Campaign Officers.
Retained existing clients and developed 200 new accounts by extending high quality and efficient support service for Enugu Emergency Call Center(ECC).
Acquired and maintained advanced knowledge of network protocols and VOIP PBX Call-Taker solutions
Configured hardware, devices and software to setup workstations for employees.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to question without intervention from support team,
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Uploaded new software, rolled out updates and applied patches to the Call – Taker Server upon release.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Executed various techniques , including Remote Monitoring techniques and Switching techniques to maintain servers and systems as well as keeping networks fully operational during peak periods.
Removed and replaced malfunctioning components to correct hardware problems.
Monitored systems in operation and input commands to troubleshoot areas such as Asterisk and Linux commands.
Assesses system hardware and software and suggested modification to reduce lag time and improve overall speed.
Patched software and installed new version to eliminate security problems and protect data.
Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
Led team development and assisted in all project management coordination.
Monitored network capacity and performance , as well as diagnosed and resolved complex network problems.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
Served as Technical support for Legend ISP, Providing firewall and VPN management, as well as setting up a customer care call center of 10 agents channeling the calls through a VPN to route audio calls down to Enugu from Abuja using Aheeva call solution.
Implemented and evaluated WAN and LAN designs in multi-datacenter configurations.
Rendered Technical support service for Legend by Suburban, on their Fiber Optical Network Terminal(ONT) Box, Splitters Joints, PON and Loss Of Signal on internet service.
Collaborated on network development,Installed and maintained data and voice circuit through routers, switches, firewall, NAC and WAN Devices/optimization.
Installed an Inverting System upon every Call center setup for proper power management of the call center and network devices, putting into consideration the capacity of the inverters(KVA) and the serial or parallel connection of the batteries.
FINANCE & INBOUND OFFICER AND VENDOR OPERATOR | 10/2017 to 01/2018
Jumia Nigeria – Ikeja, Lagos
Worked as a Finance officer confirming the total amount/worth of a vendor’s product.
Worked in the Inbound unit using Jumia’s Order Management System(ORS) for data computation of Vendor’s goods.
Developed forecasting tools to analyze revenue variance, business pipeline and trends.
Researched and drove integration of the Order Management System(ORS) to increase efficiency of accounting systems.
Evaluated competitor data and statistics to develop business investment strategy.
Executed core financial processes,including vendor setup & payment together with creating documents to display financial reports and data using the ORS.
FRONT END WEB DEVELOPER & GRAPHICS DESIGN | 07/2016 to 01/2017
Nerve Mobile Systems Ltd – Yaba, Lagos
Implemented Google campaigns and SEO for various types of websites.
Graphics designing,digital content marketing and modification of Nerveflo’s website (UI).
Lead a team of 6 to upgrade Nerveflo’s operating system which increased profit by 50%.
Developed a student record management web app for inter-faculty transfer and final year student project repository.
Took concepts and produced design mockups and prototypes to strengthen designs and enhance user experiences and improve site interaction.
Designed,implemented and monitored web pages and sites for continuous improvement.
Reviewed code to validate structures, assess security and verify browser, devices and operating system compatibility.
Strengthened company brand and identity by creating distinctive website,logo and vendors cover page/album covers.
Interra Networks Training Center – Enugu, EN
Cisco Certified Network Associate (CCNA), 09/2019
University Of Lagos – Lagos, LA | Bachelor of Science
Systems Engineering , 09/2012 – 09/2017
Eden Skill Acquisition – Lagos, LA
Graphics Design , 06/2016 – 08/2016
Team Building and Mentoring
Client Relations and Presentations
Volunteer Work: Stutern (Nigeria Internship Fair), Today Future is Now (TFN), Under 20 Empowerment, Youth Entrepreneur Summit (YES), PSRG-RICHARDSON (HSSE) Forum.
Interests: Project and Facility Planning, Graphics Designing, Networking, Web App Development,Industrial Technology, Robotics, Cloud Computing and Artificial Intelligence.
Independent Activities: Organized private classes on how to setup a call center.
To be provided on request