Shulanda Rush
About the Candidate
Shulanda Rush
Los Angeles, CA shulanda.rush@yahoo.com 323 842 0424
Work Experience
Resident Onsite Property Manager Statewide Enterprises – July 2019 to Present
• Maintain property rentals by advertising and filling vacancies; negotiating and enforcing leases; property leasing and holding open houses
• Established rental rate surveys by local rental rates; calculating overhead costs
• Contracted with tenants by negotiating leases; collecting security deposit.
• Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances, ETC.
• Maintain property by investigating/resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and removal services.
• Maintained building systems by contracting for maintenance services; supervising repairs. Secured property by contracting with security patrol service; installing and maintaining security devices; establish/enforce precautionary policies and procedures; respond to emergencies.
Enforced occupancy policies and procedures by confronting violators.
Oversee the duties of vendors, as well as any maintenance or security personnel.
Prepares reports by collecting, analyzing, and summarizing data and trends.
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add values
Customer Care Technical Lead Xerox – 06/2016 to 12/2018
Answer team questions and send team emails regarding daily reports
Train and monitor new staff and document feedback
Assist customers over phone with product issue
Assist customers over phone with account correction and review
Answer inbound calls to Market and provide product info
Providing solutions to technical issues and schedule appointment
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and analyze trend data
Uses quality monitoring data management system to gather and track performance of team
Participates in customer and client listening programs to identify customer needs and expectations.
Coordinates and facilitates call calibration sessions forte
Provides feedback to call center team supervisor
Perform other duties as assigned.
Property Manager North Camden – Las Vegas, NV 05/2014 to 01/2016
Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases. Established rental market rates for building of 100 units
Attracted tenants by advertising vacancies; explaining details and showing units.
Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating action.
Maintained property by investigating/resolving tenant complaints
Maintained building systems by contracting for maintenance services; supervising repairs.
Secured property by contracting with security patrol service; installing and maintaining security devices throughout building
Operations Assistant Manager Madame Tussauds Hollywood 03/2011 to 04/2014
• Assist the Operations Manager while overseeing staff of 65 employees
• Successfully marketed/promoted MTH throughout the Los Angeles area
• Regularly assess and assist with sales, service departments, hire/train staff
• Handle essential functions of museum and manage issue resolutions
• Keep track of daily and nightly kpi reports
• Complete weekly bank deposits while opening and closing operation on time
• Cover shifts when staff is short and train all staff
• Make sure each event is set up and taken down
• Organize each vendor arrival/exit payment
• In charge of marketing and online advertising as well as in store
• Identifying future hiring needs and developing job descriptions and specifications
• Attracting suitable candidates through databases online
• Conducting interviews and sorting through applicants to fill open positions
• Assessing applicants’ knowledge, skills, and experience to best fit open positions
• Completed paperwork for new hires/provide recruitment reports to team to upper management
Assistant Manager/Office Clerk Wenuluv Bags & Accessories 06/2009 to 02/2011
• Manage upselling and sales in a high-volume, fast paced environment
• Answer phones, emails, make appointments and digital responder
• Manage online store, ordering supplies, stock inventory
• Take photos of product, Update Products, oversee marketing of products online activity • Research fashion trends and ideas and social media
• Ran Errands as needed and Controlled contact between store and owner • In charge of data entry for the entire store and store products
• Successfully market/promote/outreach on Websites and Social Media
• Update weekly inventory, create new labeling, pricing and mark Ups
Education
AA in COMMUNICATIONS College of Southern Nevada – Las Vegas, NV 08/2015 to 06/2017
HIGH SCHOOL DIPLOMA METROPOLITAN SKILLS CENTER 2009