London, Greater London, England, United Kingdom
Member Since 2021

Ravi Theja Gonela


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    About the Candidate

    Ravi Theja Gonela

    A: Greater London| T:+44 74487 25822  | E:




    A successful professional with transferrable skills gained in customer service. Posseses a commitment to deliver customer service excellence and reputation ensuring complete customer satisfaction. Currently undertaking a master’s degree in Business Analytics, learning new technologies to access a career in Business Analysis or Business Administration.


    ·        Leadership

    ·        People Management

    ·        Quality Assurance

    ·        Risk Planning


    2020 to 2022                  MSc Business with Business Analytics, University of Northumbria

    Graduation Year: 2022

    Modules: Strategic Management for Competitive Advantage, Leadership and Management development, Business Intelligence, Marketing Metrics and Analysis.


    2014 to 2017 Bachelors in Commerce and Computers, Osmania University

    Grade: 2:1 obtained (62% average)

    Modules: Accounting, Taxation, Auditing, C – Language, Hypertext Markup Language.


    2012 to 2014                                Higher Secondary, SR Junior College, India

    Modules Included: Mathematics, Physics, chemistry                  Grade: 81.4% overall


    Work Experience
    January 2019 to August 2020      Hindhuja Global solutions, Hyderabad, India.

    Sr Team Lead:

    ·        People Management with Team of 36 employees including 3 Jr team leads;

    ·        Planning Work Flow to ensure the targets are met;

    ·        Training the team on the new policies and giving weekly feedback on the tasks;

    ·        Attending the Client Meetings to discuss the productivity and KPI on weekly basis And;

    ·        Updating the analytics to the client on tasks completed every week.


    May 2018 to December 2019                         ValueLabs LLP Hyderabad, India

    Team Lead:

    ·        Managed the staffing rota based on business requirements;

    ·        Responsible for the training of new staff;

    ·        Attended client calls and discussed on Productivity and KPI

    ·        Update weekly and monthly Quality Analytics report on the tasks completed by team;

    ·        Supervised any customer complaints and ensure the customer fullest satisfaction on the products purchased.


    July 2017 to May 2018                                                                   ValueLabs LLP, Hyderabad, India

    Trainee – Customer Support

    ·        Handling customer queries on Online Chat and email.

    ·        Resolving customers queries on the products purchased.

    ·        Escalating High dollar order request to the next level team for additional discount and procedures.

    ·        Follow-up made on the held orders to request for copyrights on the photos uploaded to the product to print the orders in the production plant.


    June 2019: achieved a SPOT AWARD for the Best Team Lead in the organisation for excellent targets reached during the year 2019.


    References can be provided upon request.


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