Radhouene Aouni
About the Candidate
RadhoueneAOUNI | Sr. Software Reliability Engineer & Business Analyst
Tunisian Born on: 12/02/1986 Tunis Tunisia aouny.radhouene@gmail.com (+216) 24 06 71 64 Single Male
Address: 31 rue Arbi Ben Mosbehi, Omrane Superieur, Tunis, Tunisia
National Higher School of Engineers of Tunis, El Manar Tunisia
Sep 2004 – May 2009
Fundamental Degree in Computer Science
Experience:
Infor INC. Sr. Software Reliability & Support Engineer
June 2019 – Today | Tunisia
Responsible for uptime, quality of service and participate in 24×7 on call rotation as first line of defense for Infor Retail production products
Serve as primary point responsible for the overall health and performance, including optimization, stability and capacity, issue prevention, troubleshooting, debugging of production products
Develop features for new generations of products, as well as supporting existing products
Track and document standard operating procedures (SOP) identified during issue investigation and resolution. Create and maintain clearly written technical, user, and system documentation
Assist in the rollout and deployment of new products and/or feature enhancements to facilitate our rapid iteration and constant growth. Prepare and test deployment packages for release to production as both ad hoc and quarterly bug fix and upgrade releases
Gain deep knowledge of our complex product suites and perform in-depth backend troubleshooting
While building ongoing relationships with our client base, effectively investigate, fix, and patch client technical and retail business functionality usage issues/questions in Infor Retail production applications, including root cause identification and mitigation strategy development and implementation to prevent recurrence
While meeting SLA requirements, facilitate the resolution of highly complex issues that may require the involvement of multiple teams and roles
Play a key role in all aspects of product development cycle: design, development, implementation, support and evolution of Infor products; interacting as part of multiple development teams to find solutions for customers and be embedded with development teams to participate in and influence development efforts associated with operability, stability and scalability for projects.
#JAVA #ANGULARJS #JAVASCRIPT #MongoDB #GIT #JIRA #BAMBOO #AWS #LINUX
Vistaprint CORP. Operations Support Engineer
March 2018 – June 2019 | Tunisia
Analyze and provide technical backup and third line support and develop appropriate strategies to develop good working environment.
Maintained & Configured On-premises & Cloud Data-Center’s.
Core Skills on AWS, DevOps, Linux & Networking.
Design high availability (HA) applications on different servers (MySQL, Tomcat, Jenkins).
Experience with MongoDB, MSSQL, MySQL and Server DB Tasks.
Branching, Tagging, Release Activities on Version Control Tools: SVN, GitHub, Code Commit.
Monitoring all application servers and services by using Nagios.
Create Chef Automation tools and builds, and do an overall process improvement to any manual processes
Experience working with Enterprise and Open Source. Installed, configured, upgraded and manage.
Maintaining Jira server.
Maintaining Service-Now.
Maintaining MediaWiki.
#ASP.NET #CSHARP #AWS #GIT #MYSQL #LINUX #SERVICENOW #JIRA #MYSQL #MongoDB #POWERSHELL
Vistaprint CORP. Service Desk Analyst
Feb 2017 – March 2018 | Tunisia
On a day-to-day basis as a member of the Technology Support Team, responding to queries relating to IT systems used throughout the Organization.
Ensure that the Organization’s IT asset and user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, changing user’s workgroup membership.
Create and develop application (Web and Desktop), also Dashboard for the defferent Team unit.
Ensure the development & deployment of Business intelligence solutions.
Automation, monitoring and DevOps (e.g. Bash, Scripting languages, JIRA, Git, Docker, Ansible, Jenkins, HashiCorp tools…).
I speak many languages like SQL, C#, Java, Python, and of caurse PHP, HTML and Javascript.
Access to various tools any data/analytics
#CSHARP #PYTHON #PHP #SQL #JAVASCRIPT #POWER BI #TABLEAU #JIRA #POWERSHELL
Tunis Data Services Operation Manager & Business Analyst
Feb 2015 – Feb 2017 | Tunisia
Responsible for a team of 25 Experts
Analysis of the results of the operation
Daily and weekly reporting of the different KPIs (production and quality)
Preparation of activity action plans
In charge of specific actions aimed at improving the production and quality indicators (anti-spin, wrongly after-sales service, etc.)
#POWER BI #TABLEAU #EXCEL #MANAGEMENT
Stream Global Services Global Business analyst (IT Department)
Feb 2013 – Février 2015 | Tunis
Monitoring of operation indicators
Analysis of survey results
Analysis of the results of the operation
Daily and weekly reporting of the different KPIs (production and quality)
Preparation of action plans for the activity
Responsible for specific actions aimed at improving quality and production indicators (anti-
rotation,
after-sales service, etc.)
My main missions are to monitor the operation KPIs and build dashboards
I carry out customer studies (I propose, implement the relevant methodology for the study and its objectives), disseminate the results (I communicate and ensure good understanding and use of my study results), I strongly support operational decision-making
I share the results with a written report of your studies and a regular report.
I also present my analyzes and recommendations orally.
Steam Global Services Team Manager
July 2012 – Feb 2013 | Tunisia
In charge of a team of 24 advisers.
Professional training Coaching.
Participate in customer teleconferences.
monitoring of operation metrics, analysis of survey results Analysis of operation results, daily and weekly reporting of the different KPIs (production and quality). Preparation of action plans for the activity.
Carry out specific actions aimed at improving quality and quality indicators (anti-rotation, inadequate after-sales service, etc.)
Languages:
Arabic
French
English
Technical Skills:
Jira
Bitbucket
AWS
Bamboo
Tableau
PowerBI
Python
Cisco Administration
Windows Servers Administration
AWS Architecture
AWS EC2
PHP
Powershell
Javascript
SCCM
ServiceNow
ASP.NET MVC
R
Linux
MySQL
SQL Server
C#
System Administration
ASP.NET
Git
ServiceNow