Radhouene Aouni


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    About the Candidate

    RadhoueneAOUNI    | Sr. Software Reliability Engineer & Business Analyst

    Tunisian   Born on: 12/02/1986   Tunis   Tunisia   (+216) 24 06 71 64   Single   Male

    Address: 31 rue Arbi Ben Mosbehi, Omrane Superieur, Tunis, Tunisia

    National Higher School of Engineers of Tunis, El Manar   Tunisia

    Sep 2004 – May 2009

    Fundamental Degree in Computer Science


    Infor INC.   Sr. Software Reliability & Support Engineer

    June 2019 – Today  | Tunisia

    Responsible for uptime, quality of service and participate in 24×7 on call rotation as first line of defense for Infor Retail production products
    Serve as primary point responsible for the overall health and performance, including optimization, stability and capacity, issue prevention, troubleshooting, debugging of production products
    Develop features for new generations of products, as well as supporting existing products
    Track and document standard operating procedures (SOP) identified during issue investigation and resolution. Create and maintain clearly written technical, user, and system documentation
    Assist in the rollout and deployment of new products and/or feature enhancements to facilitate our rapid iteration and constant growth. Prepare and test deployment packages for release to production as both ad hoc and quarterly bug fix and upgrade releases
    Gain deep knowledge of our complex product suites and perform in-depth backend troubleshooting
    While building ongoing relationships with our client base, effectively investigate, fix, and patch client technical and retail business functionality usage issues/questions in Infor Retail production applications, including root cause identification and mitigation strategy development and implementation to prevent recurrence
    While meeting SLA requirements, facilitate the resolution of highly complex issues that may require the involvement of multiple teams and roles
    Play a key role in all aspects of product development cycle: design, development, implementation, support and evolution of Infor products; interacting as part of multiple development teams to find solutions for customers and be embedded with development teams to participate in and influence development efforts associated with operability, stability and scalability for projects.

    Vistaprint CORP.   Operations Support Engineer

    March 2018 – June 2019   | Tunisia

    Analyze and provide technical backup and third line support and develop appropriate strategies to develop good working environment.

    Maintained & Configured On-premises & Cloud Data-Center’s.
    Core Skills on AWS, DevOps, Linux & Networking.
    Design high availability (HA) applications on different servers (MySQL, Tomcat, Jenkins).
    Experience with MongoDB, MSSQL, MySQL and Server DB Tasks.
    Branching, Tagging, Release Activities on Version Control Tools: SVN, GitHub, Code Commit.
    Monitoring all application servers and services by using Nagios.
    Create Chef Automation tools and builds, and do an overall process improvement to any manual processes
    Experience working with Enterprise and Open Source. Installed, configured, upgraded and manage.
    Maintaining Jira server.
    Maintaining Service-Now.
    Maintaining MediaWiki.

    Vistaprint CORP.   Service Desk Analyst

    Feb 2017 – March 2018  | Tunisia

    On a day-to-day basis as a member of the Technology Support Team, responding to queries relating to IT systems used throughout the Organization.
    Ensure that the Organization’s IT asset and user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, changing user’s workgroup membership.
    Create and develop application (Web and Desktop), also Dashboard for the defferent Team unit.
    Ensure the development & deployment of Business intelligence solutions.
    Automation, monitoring and DevOps (e.g. Bash, Scripting languages, JIRA, Git, Docker, Ansible, Jenkins, HashiCorp tools…).
    I speak many languages like SQL, C#, Java, Python, and of caurse PHP, HTML and Javascript.
    Access to various tools any data/analytics


    Tunis Data Services   Operation Manager & Business Analyst

    Feb 2015 – Feb 2017    | Tunisia

    Responsible for a team of 25 Experts
    Analysis of the results of the operation
    Daily and weekly reporting of the different KPIs (production and quality)
    Preparation of activity action plans
    In charge of specific actions aimed at improving the production and quality indicators (anti-spin, wrongly after-sales service, etc.)

    Stream Global Services   Global Business analyst (IT Department)

    Feb 2013 – Février 2015   | Tunis

    Monitoring of operation indicators

    Analysis of survey results

    Analysis of the results of the operation

    Daily and weekly reporting of the different KPIs (production and quality)

    Preparation of action plans for the activity

    Responsible for specific actions aimed at improving quality and production indicators (anti-


    after-sales service, etc.)

    My main missions are to monitor the operation KPIs and build dashboards

    I carry out customer studies (I propose, implement the relevant methodology for the study and its objectives), disseminate the results (I communicate and ensure good understanding and use of my study results), I strongly support operational decision-making

    I share the results with a written report of your studies and a regular report.

    I also present my analyzes and recommendations orally.


    Steam Global Services   Team Manager

    July 2012 – Feb 2013   | Tunisia

    In charge of a team of 24 advisers.

    Professional training Coaching.

    Participate in customer teleconferences.

    monitoring of operation metrics, analysis of survey results Analysis of operation results, daily and weekly reporting of the different KPIs (production and quality). Preparation of action plans for the activity.

    Carry out specific actions aimed at improving quality and quality indicators (anti-rotation, inadequate after-sales service, etc.)





    Technical Skills:









    Cisco Administration

    Windows Servers Administration

    AWS Architecture

    AWS EC2










    SQL Server


    System Administration




    ASP.NETASP.NET MVCAWSAWS ArchitectureAWS EC2BambooBitbucketC#Cisco AdministrationgitJavascriptJiraLinuxLSQL ServerMySQLPHPPowerBIPowershellPythonRSCCMServiceNowSystem AdministrationTableauWindow Servers Administration
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