Florida, United States
Member Since 2022

Patricia White


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    About the Candidate

    Patricia White

    Mount Dora, FL 32712

    407 953 2707



    Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.

    • Leisure Travel
    • Travel Management
    • Unemployment Claims
    • Quality Assurance
    • Microsoft Office
    • Document Management • Information Updates
    • Customer Relationship Management (CRM)
    • Technical Support
    • Culinary Skills
    • Customer Data Confidentiality
    • Call Documentation

    EDC Services | Altamonte Springs, FL
    • Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs.
    • Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations, and requirements in order to achieve customer goals and service level agreements.
    • Manage and maintained client records, updating with time sensitive information.
    • Facilitate best outcome for both the customer and vendors.
    • Create and Submit Proposals/invoices to customers for review and approval
    • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
    • Answered customer questions via telephone and email.
    • Interacted with team members across departments to research and resolve customer issues.

    Spherion | Mount Dora, FL
    • Assist claimants with aspects of their unemployment claims for the state of Connecticut
    • Verify claimant information, according to policy to assist with certifying pay weeks
    • Provide updates regarding the status of their unemployment claims
    • Document all calls within the system, ad heir to privacy standards.
    • Answered customer telephone calls promptly to avoid on-hold wait times.

    Hotwire Communications Ltd | Mount Dora, Florida
    • Serve as primary support liaison between Hotwire Communications and our residential customers
    • Promote and maintain a high quality, professional service-oriented image among customers
    • Responsible for providing technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage of product
    • Work with customers to identify needs and to determine the appropriate action
    • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues
    • Direct unsolved technical issues to appropriate departments and personnel.
    • Complied with corporate policies and promoted and followed company initiatives.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Recommended products to customers, thoroughly explaining details.
    • Exhibited high energy and professionalism when dealing with clients and staff.

    Acorn Stairlifts, Inc | Orlando, Florida
    • Review and qualify orders that are publicly accessible prior to the permit application process
    • Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
    • Inspected, verified, and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

    SERVICE COORDINATOR 09/2017 to 02/2018
    K&K Electric, Inc | Sanford, Florida
    • Receive and respond to service requests document all interactions with customers and service centers
    • Receive, properly name and file technicians’ service pictures and supporting documentation of the service call.
    • Receive, enter and file sales acknowledgements and shipment notifications for purchased inventory.
    • Assist in the dispatching technicians.
    • Confirm technicians’ paperwork is complete and correct prior to forwarding paperwork to billing department.
    • Maintained accurate records and full compliance with government regulations and agency guidelines.

    Vixxo | Orlando, Florida
    • Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs
    • Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements to achieve customer goals and service level agreements
    • Provide effective and proactive communication to customer regarding status of services and time estimations
    • Made the “Mobile Ninja” for the Orlando 7-Eleven service center, provided support to providers who are mobile complaint, by providing training, updates, and technical support when needed.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

    HOSTESS 04/2014 to 09/2014
    Loews Hotels & Co | Orlando, Florida
    • Greet and assist all guests at the front to achieve great customer satisfaction, quality service and comply with policies and procedures while meeting and exceeding all expectations
    • Ensure that each guest is attended to in a timely and courteous manner
    • Planning floor plans and maintaining the flow of the restaurant.
    • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
    • Answered customer questions about hours, seating and menu information.
    • Supported servers, food runners and bussers with keeping dining area ready for every guest.
    • Assigned patrons to tables suitable for needs and restaurant section rotation.
    • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
    • Informed servers of newly seated parties for speedy service.
    • Documented reservations, alerted servers and managers of large groups and prepared seating.

    COOK 12/2012 to 03/2014
    Spring Foods | Lake Buena Vista, Florida
    • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
    • Maintained well-stocked stations with supplies and spices for maximum productivity.
    • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
    • Transitioned between breakfast and lunch service.

    SALES ASSOCIATE 02/2011 to 08/2012
    Bluegreen Vacations | Orlando, Florida
    • Qualified client’s, achieved 75% – 80% closing ratio in my first year; Accomplished $35K revenue each month/Avg
    • Ranked #3 with the highest revenue in the month of April 2011
    • Surpassed my annual sales goal of $100K in sales from April– August 2012
    • Generated over 20 plus leads & referrals monthly
    • Provided positive first impressions to welcome existing, new and potential customers.
    • Solved customer challenges by offering relevant products and services.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

    High School Diploma 1999
    Heritage Christian High School, Anaheim, California

    • Honors & Awards , Employee of the Month – Bluegreen Vacations May 2012

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