About the Candidate
Qualified industry professional with 17+ years of experience in areas weaved across project & program management, process excellence and improvements, account management and AMS projects in IT industry. Excellent client engagement and business readiness skills. Expertise in spearheading project initiatives while ensuring delivery of projects within time and with quality. Expertise in analysis, design, implementation, and management of business processes across organization. Experienced in Process Excellence, Change Management, Re-engineering, Process Designs, transformations, Implementations, Cost Benefit Analysis, Metrics driven structures, Process Improvements, Business Process Management.
- 8+ years experience in program and project management.
- Experience defining program requirements and using data and metrics to determine improvements.
- 8+ years of experience delivering cross functional projects in SAP, Cloud Ops, Process Transformations & Implementations.
- Solid experience in conducting metrics review meetings with senior stakeholders and customers.
- Experience in vendor management, RFP and RFIs.
- 10+ years of technical experience in development RICEFW objects in SAP ABAP, other areas include testing, QA, project lead
and development lead responsibilities.
- Experience in navigating and leading ambiguous situations, and know when to escalate to keep the project moving forward.
Collaborate closely with senior and key leadership to assess the existing processes across organization, strategizing the scope of improvements and implementing the new processes and process transformations.
Implement complex re-engineering and simplification / standardization / optimization of identified global cross-functional processes resulting in a significant return on investment.
Facilitate the Scrum ceremonies like Backlog , Sprint Planning, DSM Meetings, Sprint Review and Sprint Retrospective.
Full Life-cycle Project Management (Project Initiation – Post Deployment activities).
End to End stakeholder management, Project Kickoff, Effort Estimation, Project Scheduling, Project Execution, Project Monitoring & Controlling, Risk Management, Change Management, removing impediments, showstoppers and controlling the risks, stringent control on processes, handling escalations.
Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time be able to guide stakeholders toward an objective
Project forecast, analyzing & identifying the resources accordingly to facilitate the smooth-running projects.
Participating and drive at times the steering committee meetings.
Work with stakeholders to understand the users’ goals and objectives and identify success criteria.
Responsible for managing the Service Now ticketing tool to ensure the incidents are resolved in alignment to the issue created for.
Drove the system outages from SAP FI perspective and work with clients and business users, to understand the functional & transactional issues and bridge the gap for the technical team on an initiative-taking basis to ensure the SLA is not breached.
Preparing SOWs per the onshore & offshore billing rates and Impact Assessment documents and getting them approved from legal and client’s team.
Ensure the objects, programs delivered met the Quality Assurance set by organization by coordinating with QA team.
Keeping the capability team updated with the upcoming client’s thoughts to be business ready.
Suggested and Implemented multiple process improvements for clients which became small to medium scale development and resolving issues.