Charlotte, Mecklenburg County, North Carolina, United States
Member Since 2022

Munyenneh Griffin


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    About the Candidate

    Service Desk Analyst (Account Management)

    BAE Systems – Charlotte, NC

    ·    Create accounts for new hires, contractors, and guests.

    ·    Work on various projects assigned by managers and supervisors.

    ·    Create VPN accounts, and troubleshoot VPN connection errors.

    ·    Application support, creations, conversions, spillage support, terminations, and account maintenance.

    ·    Responsible for researching, analyzing, and resolving basic software, network, and hardware questions and problems received by email.

    ·    Remote into employees’ laptops to assist with installing, troubling software, network drives, and printers.

    ·    Use Active Directory to: enable, disable, add and remove rights to users, and groups.

    ·    Sometimes explained technical information in clear terms to non-technical individuals to promote better understanding.

    ·    Documented all transactions and support interactions in ServiceNow for future reference in addition to knowledge base articles.

    ·    Responsible for the Admin Rights queue; by adding, removing, modifying rights for users, groups and services.
    08/2013 to 05/2016
    Montreat College – Technical Support – Montreat, NC


    ·    Provided technical support to students and faculty members.

    ·    Helped students with configuration of Wi-Fi, and printers’ connections.

    ·    Helped with the installation of various software including Windows 2007, Windows 10, Mac OS X 10, etc.

    ·    Assisted students in resolving PC issues; including removing viruses, WI-FI connections, and “blue screen” errors.

    ·    Served 4 to 8 students, including faculty members daily, and answered incoming calls.

    ·    Used Microsoft Word and other software tools to create documents and other communications.
    05/2015 to 08/2015
    Business System Intern

    Coveris Advanced Coatings – Matthew, NC

    ·    Used business skills to assist management through data analysis.

    ·    Enter customer purchase orders and rectify discrepancies.

    ·    Work with IT Department to develop reports for inventory management.

    ·    Update computers, install desk phones, hotspots, and imaging.

    ·    Maintain data for internal use, and participate in forecasting projected inventory.

    ·    Review SOX reporting to make necessary recommendations to the Technology Department Director.
    Master of Business Administration

    Western Governors University – Salt Lake City, UT
    Bachelor of Science: Computer Information Systems

    Montreat College – Montreat, NC
    Bachelor of Science: Business Administration (Management

    Montreat College – Montreat, NC
    Additional Information
    ·   ACTIVITIES/AWARDS: 8 Times Customer Applications (BAE Systems 2016-2021)

    ·    Impact Awards (BAE Systems 2017, 2018,2020, 2021)

    ·   Microsoft Certified: Security, Compliance, and Identity Fundamentals



    Aug 2018 to Nov 2020
    Western Governors University - Salt Lake City, UT Master of Business Administration

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