Munyenneh Griffin

About the Candidate

Service Desk Analyst (Account Management)

BAE Systems – Charlotte, NC

·    Create accounts for new hires, contractors, and guests.

·    Work on various projects assigned by managers and supervisors.

·    Create VPN accounts, and troubleshoot VPN connection errors.

·    Application support, creations, conversions, spillage support, terminations, and account maintenance.

·    Responsible for researching, analyzing, and resolving basic software, network, and hardware questions and problems received by email.

·    Remote into employees’ laptops to assist with installing, troubling software, network drives, and printers.

·    Use Active Directory to: enable, disable, add and remove rights to users, and groups.

·    Sometimes explained technical information in clear terms to non-technical individuals to promote better understanding.

·    Documented all transactions and support interactions in ServiceNow for future reference in addition to knowledge base articles.

·    Responsible for the Admin Rights queue; by adding, removing, modifying rights for users, groups and services.
08/2013 to 05/2016
Montreat College – Technical Support – Montreat, NC

·    Provided technical support to students and faculty members.

·    Helped students with configuration of Wi-Fi, and printers’ connections.

·    Helped with the installation of various software including Windows 2007, Windows 10, Mac OS X 10, etc.

·    Assisted students in resolving PC issues; including removing viruses, WI-FI connections, and “blue screen” errors.

·    Served 4 to 8 students, including faculty members daily, and answered incoming calls.

·    Used Microsoft Word and other software tools to create documents and other communications.
05/2015 to 08/2015
Business System Intern

Coveris Advanced Coatings – Matthew, NC

·    Used business skills to assist management through data analysis.

·    Enter customer purchase orders and rectify discrepancies.

·    Work with IT Department to develop reports for inventory management.

·    Update computers, install desk phones, hotspots, and imaging.

·    Maintain data for internal use, and participate in forecasting projected inventory.

·    Review SOX reporting to make necessary recommendations to the Technology Department Director.
Education
11/2020
Master of Business Administration

Western Governors University – Salt Lake City, UT
05/2016
Bachelor of Science: Computer Information Systems

Montreat College – Montreat, NC
05/2016
Bachelor of Science: Business Administration (Management

Montreat College – Montreat, NC
Additional Information
·   ACTIVITIES/AWARDS: 8 Times Customer Applications (BAE Systems 2016-2021)

·    Impact Awards (BAE Systems 2017, 2018,2020, 2021)

Certificates
·   Microsoft Certified: Security, Compliance, and Identity Fundamentals