Indianapolis, Marion County, Indiana, United States
Member Since 2022

Michelle Jackson


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    About the Candidate

    Michelle D. Jackson, MBA, CPCU

    cell: 317-331-4949 | email:
    Driven and accomplished sales leader who excels in building and growing B2B and B2C relationships as a trusted advisor.  A customer focused enthusiast and self starter with 20 years of sales/business development experience across the financial services, pharmaceutical and insurance industries.  A superior communicator with excellent project management, facilitation and group presentation skills.


    NOW Courier, Business Development Manager – Indianapolis, IN                                        2020 – present
    Privately owned Regional Courier specializing in logistics services primarily in the healthcare and ecommerce industries

    Oversee all budgetary and human resource management of sales department to include direct reports of inside sales representatives and account managers
    Procurement of new business through prospecting and cross selling into existing customer base
    Responsible for responding to RFP and RFQ requests from 3PL partners and to gain internal stakeholder approval of new ventures by presenting in weekly business case meetings
    ·       Responsible for coaching and training sales coordinators on identifying and qualifying sales leads
    Leading the effort to design and implement formal sales processes and sales strategy for the sales organization
    Creator of cross functional workflow between supporting departments (routing, dispatch and operations)
    ·       Manager of sales pipeline and sales forecast CRM to track and manage sales opportunities and deal progression
    The Institutes, Director of Sales – Malvern, Pennsylvania (REMOTE)                                    2017 – 2020
    Global provider of professional education for the risk management and property and casualty insurance industry
    Director responsible for coaching training and development of regional sales representatives and account managers
    ·       Management of a $4 million dollar book of business consisting of B2B national account sales to insurance companies and brokerages across a multistate territory – 80% travel
    Consultative selling of a broad and complex solution set to CCO’s, VP’s and HR Leadership and B2C within the insurance and risk management industry
    ·       Conductor of virtual and in person presentations at conferences and tradeshows promoting The Institutes curriculum of insurance certificate and designation programs
    ·       Salesforce CRM manager to track and manage sales opportunities for sales team and individual territory
    Responsible for recruiting and hiring for vacant sales team positions
    Developer of sales strategy to meet annual sales plan and initiatives

    Hylant Group, Client Executive Commercial Lines P&C – Indianapolis, Indiana                        2014 – 2017
    Super regional insurance brokerage providing a broad spectrum of property and casualty insurance products to businesses
    ·       Responsible for account management and maintenance of book of business organic growth and retention
    P&C SME and focus within Health care industry vertical and cyber security coverages
    ·       Advisor to middle market companies on risk management protocols and procurement of insurance programs
    ·       Cash Flow analysis and review of existing policies to identify coverage gaps and recommend solutions
    Prepare and presentation of risk management proposals



    Jackson p.2


    PNC Financial Services, Business Banker AVP – Indianapolis, Indiana                                     2011 – 2014
    Financial services provider
    ·       Provides consultative sales and relationship management to small businesses up to $10 million in annual revenues
    ·       Responsible for book of business growth and profitability as well as networking and prospecting for new relationships
    Identify depository, lending, treasury management and other business banking needs through needs analysis
    ·       In depth analysis of financial statements to determine the liquidity, debt service and overall businesses financial health

    ü  Recognized as 2013 Nominee for All Star Performance in Leadership
    Business Banker of the Month by goal attainment

    100% of plan for lending goal of $1.2million for 2013, 133% of DDA goal, 125% of Treasury Management year to date 2013



    GlaxoSmithKline Pharmaceuticals, Sr. Therapeutic Sales Professional – Indianapolis, IN      2005 – 2010
    Pharmaceutical Company in RTP, North Carolina

    Sales Professional and advisor to IM, PCP, Endo physicians and Nurse Practitioners regarding efficacy and benefits of various medicines for their patient population.
    Diabetes Sales Team Lead (Avandia Family)
    Other disease states promoted – Paxil CR, Coreg, Avodart, Levitra and Lovaza
    Top 20% Ruby Tier National Sales Award Winner

    Master of Business Administration

    Tennessee State University                                                                                                                                       Nashville, TN

    G.P.A. 3.2


    Bachelor of Business Administration-Management
    Tennessee State University                                                                                                                                       Nashville, TN

    G.P.A. 3.3, Cum Laude

    Professional Accomplishments
    Chartered Property Casualty Underwriter (CPCU)

    Property & Casualty Insurance Producer License

    NAWBO Indianapolis Chapter

    Indy Chamber/Business Owner Initiative (BOI), Board of Directors

    Nutrition, Inc.(non-profit) V.P Board of Directors

    CFBS, (non-profit) CFO, Board of Directors

    Leadership United Graduate, United Way

    Beta Gamma Sigma, National Business Honor Society

    Phi Gamma Nu, Professional Business Fraternity

    Delta Sigma Theta Sorority, Inc. Indianapolis Alumnae Chapter

    Candidate Overview
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