Marverth Pinto Sagastume
About the Candidate
To pursue a rewarding career, seek a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Education
Experience
Assisted with office administrative duties, typing, filing, copying, scanning, and answering the phone.
• Answered about 20 inbound calls from customers per day using the Mitel program/telephone.
• Proofread / double keyed orders to check for errors and then validated the orders.
• Checked incoming acknowledgements and filed.
• Provided warranty paperwork for glass orders.
Contacted policy holders as part of the welcoming campaign.
• Made over 100 outbound calls per day to policy holders.
• Conducted a Customer Satisfaction Survey in the Latino Market in both Spanish and English plus entered the results into Excel and Clarify database.
Helped to process Medicaid enrollments and applications for the State of Michigan.
• Looked through databases to process enrollments and entered data to process applications.
• Answered about 34 calls daily with a mix of general information, enrollments, and applications.
• Received a MI-SSP Call Center Award for great customer service during February 2016.
Performed research on Higher Education for minorities and included information on how to obtain funding such as scholarships.