Maharnab Goswami
About the Candidate
I am an experienced Senior Manager/Senior Consultant and was hired by 6 multinationals in the last 14.5 years of my experience as a professional. I have demonstrated successfully my expertise in Consultative Roles and Product/Program Management across Finance & Accounting Operations,BFSI, Supply Chain, Manufacturing & ITES.
I have worked both in Functional and Matrixed environments dealing with Clients/Partners in Americas,EMEA &
APAC regions Delivering Tangible & Intangible Benefits both to Client,Subsidiary & Parent Organizations
Skills:
* Digital Consulting & Transformation with Cognitive Process Design
* Pre-sales.Inside Sales and Solution Architecture for Digital Smart Solutions for RPA
* Product Development & Management(Digital Web Platforms)
* Program, Project, & Solution Delivery Management
* Advanced Presentation, Reporting & Storyboarding for CXO Audience
Systems & Tools :
* SAP(PM Module)
* Peoplesoft Oracle 9.2
* Blackline, Kofax
* Blue Prism & Automation Anywhere
* MS Excel, Powerpoint, Word, Visio
* HSBC Universal Banking System
* Minitab 19 & 20.1.2
* Tableau & Celonis
Certifications :
* AA Advanced RPA professional
* Lean Six Sigma BB (Benchmark Six Sigma)
* Lean Six Sigma GB ( KPMG )
* Tata Business Excellence Model (Gold) External Assessor (Tata Sons)
* Business Analytics Practioner ( Benchmark )
* ISO 27001: 2013 (Infosec Auditor) – BSI
Dec 2019 – Aug 2020
Associate Manager – Business Excellence Advisory
Accenture Solutions India Pvt. Ltd, Hyderabad – India
Client: UBER CORPORATION-San Francisco
· As a Senior Consultant to Uber Head of Global Business Services in F&A operations for Uber Technologies, I pioneered the creation of Ideation Portal to log in 396 Ideas that saved 56 FTE hours resulting in $110,000 of cost savings
· As a part of Pre-sales Solutioning I Conducted Discovery Studies, RPA technical Feasibility & Analysis of Processes like Credit Billing, Cash Application, Kofax Invoice Processing, Fixed Asset Lease Accounting, Mass Additions & Prepaid Journal Entries with FTE Cost Benefit Analysis which eventually sold $160,000 of RPA Implementation solution to Uber Technologies on behalf of Accenture
· Conducted Detailed Analysis on Invoices On-Hold, Implemented Vendor Side controls to reduce AP Debit Balance from $ 4 million to $ 2.6 million
· Conducted Operational Maturity Assessments based on Accenture Control Framework to make Uber F&A Processes >80% compliant. Also implemented Digital SOX controls for SEC requirements
· Conducted T&M studies, VSM Exercise, Process Diagnostics Using Statistical Tools and Establish Controls to achieve Lean operations in AP – Invoice processing across North America & EMEA. Tangible Results include Reducing AHT by 30% and Saving FTE Hours worth $ 84000
Feb 2019 – Dec 2019
Senior Manager – Lean Digital Transformation (F&A Transformation)
Genpact India Pvt. Ltd, Hyderabad – India
Client: KONE, Hyatt & Hilton Hotels & Resorts.
· Prepared a SOW/Contract and Pre-Sales Solutioning while negotiating a deal of $210,000 Digital transformation Program with Hyatt hotels corporation. As an Architect I engaged with Solution Build Activities, Infra Set-up & Post Implementation Support hours SLAs. Laid down Change Management framework for releasing Build versions. This Resulted in 12 bots implemented with Initial Savings of $ 64,000 and projected $500,000 Year on Year on FTE Productivity
· Maharnab Pioneered Design & Delivery of The 1st RPA Program on AWS Cloud for Hilton Hotels across US & UK with Benefits Scalable to USD 1.2 Million in FTE Costs. This involved Design and Development of intelligently breaking down RTR Prepaid Journal Entry Process into 4 RPA implementation encompassing activities through Blackline, PSOFT 9.2, MS Outlook for exceptions and reports and Reconciling Tasks in Blackline
· Successfully Conducted Digital Consulting Assignment with Caesars entertainment Ltd. Optimizing and Reported Existing Usage of Servers & 34 Bot UI path Licenses to accommodate additional 10 RPA implementations without any additional purchase of Bots. Projected savings include $ 176,000 from Purchase of licenses
· Develop Business Case after Conducting VSMs, Prepare Project Charter, RACI chart & Statistical studies with Data collection requirements & ROI with Process Analytics & Automation.
Oct 2011 – Jan 2018
Manager – Business Excellence
Tata Interactive Systems, Kolkata – India
Client : Global Clients Across Americas, EMEA & APAC
· Built from Scratch, Trained & led a 12 member (consisting of program, project, and product managers across 5 locations) through 5 successful cycles of product development
· Pre-Sales and Solutioning : Conduct Pre-Sales Solutioning & Pricing for Digital Platforms for a $ 15 Million Portfolio across Global Clients Across Americas, EMEA & APAC, retaining >80% client base in the Regions
· Customer Experience Strategy & Design: Championed customer experience improvement six sigma pilot programs defining customer experience guardrails, targeting service & process excellence, customer engagement, partnerships leading to increase in repeat Projects by 25 % in Y1, 27% in Y2, and reaching 55% in Y3
· Operations & Service Delivery: Streamlined product release processes & production strategies with optimized budgets to ensure that product & service implementation support hits market as per sales. Achieved >14% reduction in Development resource costs in 14-‘17, >19% in ‘17-‘18’ with Fixed Price projects models. This also resulted in EOP $ rates profitable by more than >20$ for every project sold at 60$/hr
Sep 2010 – Oct 2011
Management Consultant & Presales Analyst (Onsite)
Renoir Consulting India (Pvt.) Ltd, Mumbai – India
Client : Global Clients Across Americas, EMEA & APAC
Client: Tata Steel Ltd. (Jamshedpur & Mumbai)
· Managing & Led a Management Action Team of Senior Managers, Managers & Supervisors throughout 6-month project and achieved INR 179,12000 (USD 300,000) benefit for Equipment Maintenance & shared service division mainly through analyzing gaps applying MCS Tools in current operational process, reporting structure, productivity issues, manufacturing & assets valuation and efficiency. Optimized material transportation routes and reduced logistics time by 15% with 20 % increase On-time in Full delivery of material to production
Client: Tata Tinplate Ltd. (Jamshedpur & Mumbai)
· Developed and implemented management control & review mechanism systems to bring about changes in management approach (PDCA). Ensure sustainability of the implementation through user-friendly Change Management Audit practices on a periodic basis. Key results Increased productivity by 25 % improved PM compliance from 35% to 90%, reduced Mean Time Between Failures by 15 days average on Obsolete equipment as per OEM, increased Service & Equipment availability by 5 % on production hours
Pre-Sales and Solutioning :
· In 2010-11 he Travelled Across parts of India and Middle East Working with a Team of Senior European Consultants Deployed in India to Deliver Pre-sales & Implementation solutions for 7 Companies. His Engagements Sold Projects worth $300,000
Apr 2007 – Aug 2010
Analyst/Customer Service Executive
HSBC Technology & Service Delivery (HDPI Ltd), Kolkata – India
Client : HSBC Investment Services (Warwick – UK)
· Notable Projects include improving productivity of an 82 FTE department of HSBC investment services offshore for UK (Warwick region) of 5 Teams which got reduced to 2 Teams releasing 6 FTEs worth USD 134000 at a gap of 6 months. Released FTEs allocated to future migrations from UK region
Mar 2006 – Apr 2007
Associate
Wipro Ltd, Kolkata – India
Client : United Health Group (USA
· Avaya telecom operator conducting Insurance Premium Collection & Dispute Resolving case by case on Call. Average Handled Time & Average Speed of Answer reports generation and calling activity analysis. On-Call Query Resolution report to enhance customer satisfaction